About Community Refugee Sponsorship Australia (CRSA)

Community Refugee Sponsorship Australia (CRSA) is an independent national charity working at the forefront of civil society efforts to expand and improve Australia’s humanitarian migration program through community sponsorship of refugees. CRSA is a partner to the Department of Home Affairs’ Community Refugee Integration and Settlement Pilot (CRISP), which enables groups of ‘everyday Australians’ to welcome and support refugees to settle in their local communities. In implementing the CRISP, CRSA leads the mobilisation, screening, and training of community groups around Australia, matches them with refugee households identified by the United Nations High Commissioner for Refugees (UNHCR) as being in need of protection, and monitors and supports community groups and refugee participants throughout the twelve-month period of support.

About the Administration Officer Role

The purpose of this role is to provide administrative support to the CEO, General Manager and other members of the CRSA team. The Administration Officer will perform a wide range of tasks to ensure the smooth running of daily activities.

Reporting to the General Manager and working closely with all other members of the CRSA team, the Administration Officer will be responsible for:

• Responding to general enquiries via the CRM, Social Media channels and general enquiries inbox.
• Providing general office and administrative support to the CEO and General Manager e.g. data entry, booking travel, diary management, electronic filing, and document management, ordering office supplies, equipment and CRSA merchandise.
• Assist in organising and coordinating CRSA events, conferences, and workshops.
• Providing support to Program Managers by assisting with administrative processes relating to engagement of participants in CRSA’s programs (e.g. verifying background checks, preparing profiles of groups and refugees to assist in matching, preparing ‘getting started’ packs for groups and refugees).
• Providing bookkeeping support – assisting with reconciling receipts and invoices, assisting with grant acquittals.
• Providing administrative support to CRSA’s board including taking minutes at board meetings and assisting with event logistics.
• Writing and/or updating process guides for key administrative processes in a central team wiki (e.g. expense process, travel booking process, leave request process).

Selection Criteria:

Essential characteristics for our ideal candidate:

• Strong written and verbal communication skills,
• Ability to build and maintain strong effective interpersonal relationships.
• Strong organisational and time management skills, ability to prioritise and meet deadlines.
• Strong digital literacy with experience working with databases and CRMs.
• A confident lateral thinker with strong problem-solving skills
• Strong attention to detail and high level of accuracy
• Flexible and adaptable approach to work
• Discretion and confidentiality when dealing with sensitive information.
• Ability to work effectively independently, and as part of team based in different locations.
• Proficient in Microsoft 365 (Word, Excel, PowerPoint)

Candidates from refugee backgrounds who meet the above criteria are strongly encouraged to apply.

Other details about the role

• Position may be based in Sydney or Melbourne
• Contract position for 12 months with potential for extension in the future
• 0.6 FTE
• Start date: March 2024
• Work from home and/ or CRSA’s Sydney or Melbourne office

A position description is attached.