• A high performing professional, with experience building collaborative and coordinated service delivery approaches within complex operational environments?

• Passionate about systems and service reform and improving outcomes for victim survivors of family violence, vulnerable children and families?

• An effective communicator with excellent stakeholder engagement skills and expertise in working with diverse community groups, government and non-government organisations?

An exciting opportunity exists for a Service System Navigator – The Orange Door on an Ongoing. Full-time (76 hours per fortnight)  basis in The Program and Service Development Branch.

The Program and Service Development Branch is responsible for translating policy into program and service delivery focused on achieving improved outcomes for family violence and sexual assault victim survivors and more effective engagement with perpetrators, delivering on Victoria's family violence reform agenda.The Program and Service Development Branch establishes, develops and leads the operations of The Orange Door and Central Information Point, develops specialist family violence and sexual assault programs and services including detailed program guidance, commissioning and program oversight, supports improvement in performance and service quality and delivers on key enablers including budget, infrastructure and information technology platforms. This is delivered in partnership with government and sector partners at a statewide and area level. The Program and Service Development Branch comprises four units: Program and Service Development, Service Implementation and Support, Operations, and Information Systems Reform.

Operations Unit

The Operations Unit establishes, leads and develops the operations of The Orange Door and the Central Information Point, ensuring a focus on client outcomes, local area context, issues and strengths, continuous improvement in service quality and performance, effective resource management and ensuring that the services are delivering on Victoria's reform agenda for family violence and child and family services. The Branch delivers this through partnership with government, sector and agency partners at a statewide and area level.

Hubs will bring together different workforces and practices to create an integrated Hub team and a consolidated intake point in each Hub area to create a new way of support for:

• Women, children, young people and families experiencing family violence

• Perpetrators of family violence 

• Families in need of support with the care, development and well-being of children.

 This will be achieved by drawing on the expertise of Community Services Organisation's and bringing together workers from organisations that currently: 

• Receive police referrals for women who are victims of family violence

• Receive police referrals for perpetrators of family violence (known as ‘Enhanced Intake Services')

• Receive child wellbeing referrals 

• Provide the Child FIRST service

• Deliver other relevant services as appropriate, such as those delivered by Aboriginal services.

The Hubs Team will include a mix of staff employed by Family Safety Victoria and staff employed by Community Services Organisations, Aboriginal services and Department of Families, Fairness and Housing.  For each launch site the size of the team will vary to reflect the local needs.

The Service System Navigator is a leadership role in each Orange Door location (Support and Safety Hub). Reporting to The Orange Door Hub Manager, the Service System Navigator will be responsible for identifying shared priorities at the local level and exploring new opportunities to partner and provide service responses to Victorians seeking support and safety through The Orange Door.  They will establish and maintain service interface arrangements with key services across the local service network in line with state-wide guidance.  The Service System Navigator will work collaboratively with the Hub Manager, Practice Leaders and local service network and governance structures to strengthen access to services and responsiveness to diverse communities.  The Service System Navigator will also support practitioners in The Orange Door to deliver integrated and connected services and will proactively identify and resolve service system interface issues that may arise in each local area.

As our ideal candidate, you will be required to demonstrate:

1. Works collaboratively to drive cultural change:  has a clear concept of the culture required to achieve integrated and coordinated service delivery, and deliver effective, culturally safe and responsive services; designs and delivers innovative practices that enhance integrated practice and promotes quality practice standards; understands how to build and establish effective practice cultures, identifies change required, describes reasons for it and engages people who can deliver the change.

2. Expert knowledge and experience working in leadership roles within a social service context: has established expertise and capability to lead culture, system and processes that support service navigation and coordination; has in-depth experience establishing service interfaces and arrangements across the social service sectors and broader service sector.

3. Stakeholder partnerships: identifies issues in common for one or more stakeholders and uses to build mutually beneficial partnerships; identifies and responds to stakeholder's underlying needs; uses understanding of the stakeholder's organisational context to ensure outcomes are achieved; finds innovative solutions to resolve stakeholder issues.

For more information on the accountabilities and key selection criteria and qualification requirements for the role please refer to the Position Description attached.

MANDATORY VACCINATION POLICY

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19) based on Victorian Chief Health Officer's Directions as issued and updated from time to time. Vaccination requirements may differ from role to role based on their risk category and the duties performed. The department's policy (attached) outlines the risk categories and requirements for employees working for the department. Where relevant, proof of immunisation status may be required.

For this role, you are required to submit proof of vaccination prior to commencement. Please refer to the attached policy for more information - DFFH and FSV COVID-19 mandatory vaccination policy.docx (sharepoint.com)

HOW TO APPLY:

Applicants are encouraged to apply online, submitting a cover letter and a current resume. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Please note, for this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.  

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Click 'Apply Now' to submit your interest in this position.