Destiny Rescue Australia is looking for a talented telephone genius to connect with supporters, churches, and businesses. If you are looking to help rescue children who are trafficked and abused, this is the role for you! Work at and enjoy the Sunshine Coast while making a difference in the lives of vulnerable girls.

This role will report to the Executive Manager of Marketing and is based at the Destiny Rescue Head Office, in Kawana on the Sunshine Coast. Apply with your cover letter and resume, as we want to hear from you.

About Us

Destiny Rescue is an Internationally recognised Christian based, non-profit organisation dedicated to rescuing children from sexual exploitation and human trafficking and helping them stay free. We currently are operating various programs across Asia, Africa and Latin America.

Responsibilities

• Manage inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify donors ’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage donors by taking the extra mile.
• Keep records of all conversations in our Salesforce database in a comprehensible way
• Meet personal/team qualitative and quantitative targets.
• Ensure donor information systems and records are current.
• Administer support for head office operations.

Key Result Areas

• Support donor’s relationship with Destiny Rescue.
• Connect with different environments eg, government, corporate, volunteers, and supporters to bolster Destiny Rescue’s mission.
• Use the database (Salesforce) in accordance with the role.
• Meeting own personal KPIs.
• Handle inbound enquiries for Destiny Rescue Head Office
• Manage personal development to be adequately equipped for marketing activities including extensive knowledge of campaign stories.
• Be a team player.

Qualifications & experience

• Previous experience in a customer and administrative support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree
• A current Drivers Licence

Benefits

• We care for our team and offer great benefits. We support each other and work together for a common goal that is so important.
• We are a registered charity, and therefore you get a salary sacrifice option.
• We will train you, provide opportunities in the future to progress and give you all the tools you need to succeed.

If you are looking for a role with purpose, come and help rescue children who are trafficked and abused. Apply by submitting a cover letter and resume via the "Apply Now" button.

For all enquiries please contact: Geoff Harrison, Destiny Rescue Australia

P: 1300 738 761

MISCONDUCT DISCLOSURE STATEMENT AND POLICE CHECK

As part of our interview process and in an effort to protect its stakeholders, Destiny Rescue Limited will request a police check and information from a job applicant’s previous employers regarding any incidents of sexual exploitation, sexual abuse, sexual harassment and child abuse which the applicant may have been found to have committed or about which an investigation was in progress when the applicant’s employment ended.

By applying job applicants confirm they have no objection to Destiny Rescue Limited requesting the information specified above.