• DURATION: Full-time or part-time position available until 30 June 2026, with option of extension dependent on funding   
• First Nations People, LGBTIQA+ people, people with disability, people of colour, public housing residents or people with a lived experience are encouraged to apply
• DS is committed to child safety and strictly adheres to the Reportable Conduct Scheme for organisations. The safeguarding and wellbeing of our clients is our core focus. All staff must undergo thorough recruitment process including screening and providing evidence of current Working With Children Check and National Police Check.

About the role

The Case Manager, LGBTIQA+ and Family Violence will provide therapeutic case management and other interventions as agreed within supervision and according to Drummond Street’s (DS) Queerspace and family violence practice approaches. The Case Manager will work in the Queerspace Family Violence Response program, With Respect.

Your responsibilities

• Provide queer sensitive and affirmative therapeutic case management services to LGBTIQA+ clients and their families experiencing family violence, mental health issues, harmful AOD use, financial or housing insecurity
• Undertake comprehensive risk assessments, needs assessments, safety planning and case planning for all affected family members, including children and young people
• Align practice with relevant family violence legislation and frameworks, e.g MARAM, FVISS/CISS
• Use your expertise and knowledge in working with clients to identify risk factors, the impact of the family violence, and their current needs and protective factors
• Help clients to identify and build increased safety within their family environments and relationships
• Assist with housing, justice and legal, health & wellbeing, financial, material & transport, education & employment, and family, social & community connections
• Complete applications for brokerage funds on behalf of clients
• Engage in a reflective practice model of exploring practice questions, dilemmas, tensions and surprises alongside other practitioners

About you

• Demonstrated ability to provide case management support with positive outcomes for LGBTIQA+ individuals and families experiencing family violence
• Experience working in family violence is highly desirable
• Highly skilled and experienced case manager with experience preparing written reports, completing assessments and maintaining client records
• Family-aware and inclusive practice whilst holding risk and safety as paramount
• Demonstrated capacity to work creatively, show initiative, contribute ideas and be active in a supportive team environment in an agency working to support individual and family relationships
• Ability to work to a deadline and manage competing priorities
• Cultural and diversity humility

Selection Criteria

All of the following must be addressed in your application to be considered.

Essential:

• This role requires lived experience as a member of the LGBTIQA+ community to provide culturally informed support and advocacy.
• Qualifications in social work or equivalent
• Demonstrated ability to provide case management interventions with positive client outcomes
• Knowledge of and/or experience in working with LGBTIQA+ communities
• Demonstrated understanding of the needs, issues and sensitivities of people from diverse backgrounds including Aboriginal, LGBTIQA+ and culturally and linguistically diverse people and communities
• Demonstrated experience of working with families with complex needs such as family violence, drug and alcohol and mental health issue
• Demonstrated capacity to work within integrated, collaborative and systemic approaches
• Demonstrated organisational skills including the ability to meet deadlines and prioritise work tasks
• This role requires the ability to drive a DS fleet vehicle, provide your own transport or have other transportation options to perform the inherent requirements of the position. If you believe that you are unable to fulfil this requirement of the position then please discuss with the hiring manager.

Please review the position description which outlines the full list of responsibilities and key selection criteria

Application process

• All applications will be directed to our careers portal – click "Apply Now".
• All applicants must include a resume with a cover letter addressing all the key selection criteria for the position
• Applicants shortlisted for an interview will be required to provide evidence of their qualifications during the interview process

Please contact Heather McIntosh on 03 9663 6733 or [email protected] using the subject line: Case Manager, LGBTIQA+ and Family Violence enquiry via EthicalJobs to discuss your application.

A position description is attached.