• APS6 $87,686 - $99,024 plus 15.4% superannuation
• Full-time, Ongoing
• Sydney
• Reference: A230027 (multiple positions)
• Sections: Image-Based Abuse Section
  
• Branch: Investigations
• Security Clearance: Baseline Vetting

About us

The eSafety Commissioner’s (eSafety) purpose is to help safeguard Australians at risk from online harms and to promote safer, more positive online experiences.

eSafety leads and co-ordinates the online safety efforts across Commonwealth departments, authorities and agencies and engages with key online safety stakeholders.  It has a broad remit which includes administering complaint schemes and the creation of audience-specific content and programs to help educate all Australians about online safety.

The eSafety Commissioner is an independent statutory office holder supported by staff from the Australian Communications and Media Authority (ACMA).  Our employees are engaged under the Australian Public Service Act 1999 and are subject to the terms and conditions of employment in the ACMA's Enterprise Agreement 2020-2023. 

View the ‘Working at the ACMA’ document or visit our website for further details.

Role responsibilities and duties

Investigations Branch

The eSafety Investigations Branch oversees regulatory schemes into a range of online harms such as adult cyber abuse, image-based abuse, illegal and restricted content, and children’s cyberbullying. There is also an Operational Support and Coordination Section which enables regulatory investigations through producing strategic and operational insights into online harms and providing capability uplift.  

Roles within the Investigations Branch require exposure to highly sensitive and potentially distressing material. This may include exposure on occasion to illegal and restricted content, such as child sexual exploitation and pro-terrorist content.

All staff are required to conduct their duties on-premises in the Sydney office.

​Image-Based Abuse Section 

The eSafety Investigations Branch has Investigator positions available in the Image-Based Abuse Section. The Image-Based Abuse Section is responsible for responding to reports about the non-consensual distribution of intimate images (sometimes known as ‘revenge porn’).

Investigators will be responsible for responding to reports from Australians of all ages, conducting regulatory investigations and taking appropriate action to address image-based abuse.

This includes providing compassionate and timely advice to reporters, managing expectations, and identifying alternative pathways for resolution as appropriate. This is a role that requires experience managing multiple reports simultaneously, with the ability to prioritise and triage according to risk.

Other roles within the Investigations Branch (either ongoing or non-ongoing) may become available in the next twelve months. Suitable candidates will be placed in a merit pool from this selection process and may be used to fill similar ongoing or non-ongoing roles within the Investigations Branch and in other areas of eSafety.

Our ideal candidates

We are seeking individuals with a demonstrated ability to be a motivated team member delivering on our purpose of compassionately achieving positive outcomes for Australians online.

The work of the Image-Based Abuse Section is fast-paced and requires balancing competing priorities, while being adaptable to support the overall team when priorities and individual workloads change. A capacity to focus in a high-volume environment, personal drive, a commitment to supporting colleagues and a demonstrated ability to achieve objectives even in difficult circumstances, are important qualities for these roles. 

Our ideal candidates will have strong communication skills, including confidence in having difficult conversations with distressed complainants. You will have experience managing multiple matters simultaneously within sensitive and time-critical operational settings. You will have a positive outlook and the ability to apply reason and care when assessing highly sensitive or confronting material (including illegal material). You will have a demonstrated ability to develop strong relationships with internal and external stakeholders. You will be able to focus on our goal of promoting online safety for all Australians while navigating the uncertainty that comes with a constantly changing regulatory and online environment. You will have experience in law, complaint handling or investigations, preferably in a regulatory setting.

Experience using online investigative tools and techniques would be a welcome skillset.

Roles within the Investigations Branch involve routine exposure to highly sensitive and potentially distressing material. You should have strong personal resilience and effective self-care strategies.

Eligibility

To be eligible for employment with eSafety, applicants must be Australian citizens.

Successful candidates must be able to obtain and maintain a Baseline security clearance or hold a current security clearance of an appropriate level. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.

Applicants must also have a current NSW Working with Children Check or be able to obtain one.

How to apply

Please ensure you carefully review the eligibility requirements, ideal candidate, and role overview sections of this pack, and nominate which section you are applying for. You can nominate to be considered for a role in either or both sections, noting the specific requirements for each one.

Our online careers portal will guide you through the application and submission process.

Your application will need to include:

• your resume
• the contact details of two referees
• a ‘one-page statement’ telling us how your skills, knowledge, experience, and qualifications make you the best person for the job.

For full details please review the candidate pack attached.