• Part-time (0.8FTE) position
• Based at the Melbourne St, Ringwood office or your nearest office for interstate staff + hybrid working conditions
• $110,000 - $120,000pa + 11% Super + Generous Salary Packaging benefits of up to $18,550    

Are you ready and willing to seize an exciting opportunity within EACH? Join us in transforming our Mental health and AOD services alongside key stakeholders including Program Directors, Director Clinical Governance, Quality and Risk, and National Clinical Practice Leads.

As a valued team member, you'll spearhead innovative service design projects, develop reports and co-produce, co-design and re-design Person-centred, Accessible, Connected, Effective and Safe (PACES) service models. Embrace this chance to make a significant impact and grow professionally with us.

Responsibilities include:

• Collaborating with teams to develop, review, and interpret and integrate relevant changes into, systems, policies, procedures, guidelines and practice leadership.
• Showcasing data-driven decision-making and technological solutions to add value and enhance services over time.
• Implementing initiatives and improvements as a result of identified risks, staff and customer feedback and best practice, exploring creative approaches to drive service excellence and improve customer outcomes.
• Identifying and acting on opportunities to increase revenue and improve financial performance.
• Prepare and present reports to the Executive Team, senior leadership and relevant committees.

For more information please contact Olivia Sinn (Head of Service Design, National Practice Lead) at [email protected] using the subject line: Service Design Manager - Youth Mental Health enquiry via EthicalJobs (please note that applications sent directly to Olivia will not be accepted as you will need to apply via the website)

Who we are looking for

As Service Design Manager we are looking for someone who has experience in the provision of Mental Health and/or AOD services (ideally Youth Mental Health), as well as the proven ability to cultivate collaborative partnerships, engage teams, drive change, influence outcomes, problem-solve and make decisions in a fast-paced environment.

To succeed in this role, you will:

• Be purpose-driven and client-centred; bringing a strengths-based approach to EACH's people & services.
• Have the demonstrated capability to design, implement, lead and evaluate new and innovative service models across the social and community health sector.

Qualifications

• Undergraduate and/or graduate qualification in an area relevant to one or more of the Service Design portfolio areas preferred or extensive operational/practice experience in a relevant area.
• Design methodology qualification (desirable).

Who you’ll be working with

Reporting to the Head of Service Design, the Service Design team currently consists of 6 Service Design Managers holding portfolios across operational programs, and 2 Administration Officers.

What’s in it for you?

• Flexible working conditions tailored to you
• Competitive salary based on qualifications and experience
• Generous not-for-profit salary packaging of up to $15,900 tax-free income per year
• Up to $2,650 additional tax-free money to spend towards meals entertainment
• A variety of opportunities for career progression and professional development via formal and informal training, our leadership pipeline and discipline-specific learning
• Support through a comprehensive Employee Assistance Program
• The opportunity to purchase additional leave
• 4 weeks paid annual leave, sick/carers leave, family & domestic violence leave, public holiday substitution policy, and more…

Join us at EACH

For over 50 years, EACH has been dedicated to enhancing lives and fostering stronger communities through our health and support services. Our workforce comprises compassionate individuals ready to offer a wide range of services tailored to meet the unique needs of individuals from all walks of life. Join us in our mission and together, let's create meaningful change.

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.

Please note that applications will be reviewed as they are received, and interviews may take place before the closing date.