• Part Time Contract – 3 days/week (Tuesday, Wednesday, Thursday) *Note that days are not negotiable at this stage

The Edith Cowan University (ECU) Student Guild is a not for profit organisation and peak representative body for all ECU Students. Guild Student Assist (GSA Officers) are integral to providing core advocacy and support to students, on behalf of the Guild, covering a wide range of services.

We are looking for a passionate, dynamic individual to join our Joondalup and Mt Lawley based teams as a Guild Student Assist Officer, on a one year part-time contract, 22.5 Hours per week across Tuesday, Wednesday and Thursday's working from our Mount Lawley Offices on Tuesdays and Thursdays and our Joondalup Office on Wednesday. There will also be a requirement for occasional overnight travel to our Bunbury campus on a rostered basis. Whilst the contract is for an initial period of one year, there may be scope to extend the contract or to offer permanency to the right candidate following a review of our operational requirements at the end of the initial contracted period.

We are searching for an applicant with comprehensive demonstrated experience in a similar advocacy support role who is professional and passionate about helping people, and who is also administratively competent, and thorough. Applicants with Financial Counselling qualifications and experience will be highly regarded.

This is a dynamic and, at times, fast paced role where you will be assisting students with varied academic appeal processes to direct liaison with Schools and Departments of the University; as well as other varied personal student support needs.

SELECTION CRITERIA:

Qualifications

• Completion of a degree in a relevant human/community services discipline or an equivalent combination of relevant experience and/or education /training.

Essential

• Demonstrated experience operating in a dynamic customer service environment.
• Demonstrated experience delivering advocacy services in a multi-cultural environment.
• Demonstrated ability and experience in dealing with others sensitivities and confidentiality through developing and maintaining professional support based relationships.
• Demonstrated practical expertise interpreting and applying relevant policy, rules, procedures and guidelines.
• Well-developed verbal and written skills and ability to effectively adjust communication and listening styles to interact clearly and concisely at all levels across a diverse client base and professional contacts.
• Demonstrated experience and proficiency in using the MS Office Suite particularly – Outlook, Word, Excel and PowerPoint.
• Proven time management and organisational skills and ability to manage a high volume of tasks and competing priorities in a structured manner to ensure timeline adherence.
• Ability to research, evaluate and submit continuous process improvement initiatives to align with changes in related services best practices.

Desirable

• Experience in using the Clinical Management System, Cliniko

Other Position Requirements

• Current C class driver's license
• Able to attend the Guild's offices at Joondalup, Mount Lawley and Bunbury campuses to ensure consistent Guild business continuity.
• National Volunteer Police Certificate or agreement to make an application for such

Our Values are at the heart of everything we do. We will always put our people first to ensure customer satisfaction and make a positive difference in our communities. The people who work for ECU Student Guild are at the centre of ensuring this through taking ownership of our roles and working collaboratively with those around us.

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.

A full position description is available on request by emailing [email protected], using the subject line: Guild Student Assist Officer enquiry via EthicalJobs.

Applications will not be considered from those requiring VISA sponsorship.