EMPLOYMENT STATUS:

• Part time 30.4 hours per week - 4 days.
• Hybrid work arrangement with 50% of days on site (Wednesday mandatory)
• Fixed term 12 month contract
• Award Details: Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS), Level 3 (dependent on experience). Generous salary packaging available
• Reports To: Manager Communications and Advocacy
• Liaises With: EDV managers and staff, external stakeholders, media

ABOUT US

Eating disorders are complex and debilitating mental illnesses that affect up to 1 in 20 people. Like any mental illness, they are not the fault of the individual and can affect anyone no matter their age, gender or background. While serious, eating disorders are treatable. With the right support, full recovery is possible for everyone.

Eating Disorders Victoria (EDV) is the trusted guide for Victorians affected by eating disorders. We help people get the support they need to inspire hope and ensure the earliest possible recovery.

Eating Disorders Victoria is an incorporated association and registered charity with the Australian Tax Office and the Australian Charities and Not for Profit Commission (ACNC).

How we work:

We are a committed, engaged and progressive community health service who value innovation. We are known for developing and delivering eating disorder services that can’t be found anywhere else in Australia, or even the world. We are a strong voice for people affected by eating disorders and actively advocate for our eating disorder affected community at state and national level.

We pride ourselves on being a vibrant place to work, where creativity, collaboration and lived experience are highly valued and supported.

Our work is guided by our values of Courage, Lived Experience, Authenticity, and Optimism.

Where we are going:

We are moving through an exciting time of reform in Victoria’s Mental Health System, and have every intention of ensuring eating disorders are fully supported in this new system. We want eating disorders to be considered core business when it comes to mental health, so that more Victorians are identified, diagnosed and put on the path to recovery, sooner.

We are focused on delivering high quality, data-driven community services that demonstrate the impact of our work, while underscoring the growing community demand for specialised eating disorder services. Underpinning this is an evolving culture of strong clinical governance, which supports the wellbeing of staff, volunteers and our service users.

We consider the lived experience workforce to be pivotal to the future of eating disorder treatment and are positioned to be leaders in this emerging field.

What we can offer you:

• A genuinely nice place to work – we know that our people are our best asset
• Support and encouragement to grow your skill set in a hands-on environment
• Ability to take ownership of your role
• Opportunities to engage in a fun social calendar of events
• Ability to take scheduled mental health days to focus on your personal wellness
• Regular supervision provided for all staff

ROLE STATEMENT

As the EDV Digital Communications Officer you will play a pivotal role in supporting the delivery of audience focused internal and external communications. Under the direction of the Manager Communications and Advocacy, you will work closely with stakeholders to develop compelling, inclusive content aligned with our strategic goals. This might involve creating impactful social media campaigns, producing informative copy, graphics or video content, and promoting communication that resonates with our audience. Ensuring that EDV messaging is not only informative, but supportive and empowering for those affected by eating disorders in Victoria, is a key focus of the Communications Team.

To be successful in this role, you will bring strong technical proficiency across communication tools and platforms. You will possess excellent multitasking abilities and be able to connect the dots between EDV's strategy, community and the broader sector. As a storyteller, you will craft narratives that resonate authentically across various communication channels, ensuring they align with EDV's voice and values.

This role will support broader functions of the communications team as needed including EDMs, website, podcast, fundraising campaigns, community engagement, media stories and events.

EDV has a commitment to supporting the Lived Experience Workforce through the EDV Wellbeing Framework. Candidates who have lived experience of an eating disorder or who have lived experience of caring for a person with an eating disorder must align with the definitions as detailed in the attached Position Description.

KEY ROLE RESPONSIBILITIES

Communications and Brand Awareness:

• Support the Manager Communications and Advocacy to develop and implement a range of internal and external communications
• Engage with internal stakeholders to create and promote marketing campaigns
• Contribute to improving the accessibility of EDV communications and collateral for diverse audiences
• Provide clear, compelling and engaging content for multiple communication channels

Digital Communications:

• Support the growth of EDVs social media presence by designing and implementing platform specific content, in line with the EDV branding
• Interpret analytics to optimise all aspects of our digital communications
• Create content in line with program and operational needs, also important days of recognition and significance
• Monitor social media challenges and respond to content as required
• Review social media relevant to the sector, providing feedback and insights to inform communications strategies
• Execute paid advertising campaigns as required

Content Development:

• Create, proofread and publish high quality content for a range of communication channels, including articles, websites and social media content, newsletters, feature stories and other communications
• In collaboration with internal stakeholders, develop content aligned with EDVs strategy and the EDV voice
• Provide graphic design support as needed
• Drive user-experience design of content on EDV’s LearnED e-learning platform

Events

• Participate in the planning and execution of events, workshops, and webinars, including assisting with logistics, promotional materials and administrative tasks

Fundraising Support:

• Assist effective fundraising initiatives by developing and implementing targeted material across all communication channels

Stakeholder Engagement:

• Provide implementation support for communications plans and initiatives
• Develop collaborative internal and external stakeholder relationships that foster information-sharing in a positive and proactive way.
• Engage with the lived experience community as needed to support the Communications Teams activities
• Engage with external collaborators, sector organisations and media, to support initiatives and events

Other Duties:

• Attend staff meetings, and other internal meetings; keep up to date with EDV news and sector developments
• Other duties consistent with position as directed by the Communications Manager

KEY SELECTION CRITERIA

Essential:

• Tertiary qualifications in communications, marketing, PR, social sciences or similar OR relevant experience in the field
• Minimum two years of experience working in communications, marketing, social media or a related field
• Strong experience in utilising a range of digital communication tools and platforms
• Experience developing and delivering on all aspects of social media campaigns
• Proficiency in a range of design tools, e.g. Canva, Adobe, InDesign
• Experience in developing and managing website content
• Experience of data and content analytics, with strong attention to detail
• Proficiency in writing clear, compelling, and engaging content for various channels
• Proven ability to master organisational tone of voice
• Strong interpersonal skills and the ability to interact effectively with both internal and external stakeholders
• Experience in researching, analysing and distilling information

Desirable:

• Video editing experience
• An understanding of the complexities of eating disorders, including converging social issues such as weight stigma
• Experience executing paid social media campaigns
• Practical experience or knowledge of SEO and SEM
• Experience working in the mental health or social services sector

Employment conditions:

• Location: This position will be based at the EDV office on Level 2 of the Magpies Community Centre (corner Lulie and Abbot Streets, Abbotsford). 
• Normal working hours will be between Monday to Friday, 8:30am to 5pm.
• Subject to satisfactory Working with Children Check, National Police Check and completion of Conflict-of-Interest Declaration. 
  Probationary period will apply (5-months). 

Ethical requirements: 

All EDV staff are required to adhere to the EDV Code of Ethics, Code of Conduct, Core Values and guiding principles and relevant organisational policies, practices and guidelines. 

HOW TO APPLY

To apply, please click 'Apply Now' and include a resume and a cover letter including a specific response to each of the Key Selection Criteria (found on the position description). Please combine these as a single document. Direct applications to EDV via email will not be monitored.

We strongly encourage applications from applicants with diverse experience and backgrounds. We welcome people with lived experience of an eating disorder and the experience of people who have been carers, families, or supporters.

For more information about the role and working at EDV contact Caroline Towers, HR & Operations Manager at [email protected], using the subject line: Digital Communications Officer enquiry via EthicalJobs.

A position description is attached.