• Are you passionate about working for a better world?
• Do you have experience leading/managing a customer service team or similar?
  
• Help us to support the work of over 8,000 for-purpose organisations around Australia!

About Us

EthicalJobs.com.au is working to change the world, one job at a time.

We bridge the gap between Australians who want to “work for a better world” and the thousands of not-for-profit organisations that tirelessly strive to create that better world.

As a successful for-profit social enterprise and one of Australia’s top job-search sites for the not-for-profit sector and beyond, we support the work of more than 8,000 organisations around the country and have a passionate community of 380,000+ unique users visiting the site each month.

We’ve consistently grown our jobs, jobseekers, customers and overall impact for 14 years since we launched in 2009.

You’ll be joining a dedicated, passionate and successful team of 35 people who share a vision of a more equitable, just and sustainable world.

We work mostly remotely, but you have the option to work from our spacious office in Collingwood which has loads of natural light, high ceilings, standing desks, a large outdoor deck for lunch in the sun and drinks after work, and great food and coffee just around the corner.

About the role

Our customer service team (currently 10 team members) are the “engine room” of EthicalJobs.com.au, ensuring that the 8,000+ employers that advertise jobs on the site get the best results recruiting staff and volunteers through our platform, and making sure that jobseekers can find the ethical jobs that are right for them.

Day to day, the team is responsible for handling inbound customer requests from over 8,000 for-purpose organisations (not all at the same time though!), and also editing, proofing and approving up to 1,200 jobs each week.

As the leader/manager of the team, your responsibilities will include:

• Coaching team members to achieve their best every day
• Helping to resolve any challenges for the team
• Being a point of escalation for complex client enquiries or feedback
• Ensuring the team’s work is high quality, including assessing quality data and providing feedback to team members
• Optimising processes and managing change
• Recruiting and on-boarding additional team members when needed
• Representing the team in management-level meetings
• Supporting the team with job ad editing during high volume periods or staff absence.

About you

You have a customer service background, and experience leading/managing teams in a small or medium sized organisation.

You’re friendly and you love working with people. You know how to build a compelling team culture.

You’re a good listener and you love helping people to solve problems. You’re resilient with a can-do, positive attitude.

You have a keen eye for detail, and you’re extremely organised and reliable.

You know how to develop and optimise team processes to become more effective over time.

Our office can sometimes be a busy, demanding place so you’re someone who thrives in that kind of environment.

You’re tech-savvy and can easily work at high speed across multiple web applications.

Finally, you’re passionate about our vision of a better world and would love the challenge of playing an important role in a fast-growing social enterprise.

What do you get beyond a great remuneration package?

• Work remotely most days if you’d like
• Flexibility to work a 9-day fortnight if you’d like
• Excellent paid maternity/paternity leave entitlements
• Paid professional development opportunities
• Monthly social events
• The opportunity to have a real impact on the work of over 8,000 charities and social enterprises across Australia!

Plus when you’re working in our Collingwood office:

• A light- and plant-filled work space, with beautiful outdoor deck for outdoor meetings and drinks, and close to public transport
• A standing desk
• Unlimited fruit, nuts, chocolate, tea and coffee
• Pet-friendly workplace – a number of staff regularly bring their dogs in to make the office more fun.

Excited?

Please download the attached PD for the Selection Criteria and more info about salary, our organisation and the role.

NB: Women, Aboriginal and Torres Strait Islander peoples, people of diverse gender, age, and cultural backgrounds are strongly encouraged to apply.