• Full-time Fixed-term opportunity to 30 June 2025. A part-time arrangement of 0.80 will be considered
• Play a pivotal role in supporting EWON’s policy strategy
• Embrace flexibility with genuine flexible work arrangements
• Immerse yourself in a dynamic and passionate team where every voice matters, fostering a highly engaged work environment that thrives on collaboration

About Us

EWON is the industry-based Ombudsman scheme which provides all NSW energy and some water customers with independent, free, informal dispute resolution services.  We work towards achieving fair and reasonable complaint outcomes for all parties, provide leading customer service and influence energy and water public policy.  EWON is not a consumer or industry advocate.

The Role

This role primarily involves developing compelling content and resources that highlight EWON’s role in complaints across various platforms such as our website, intranet, social media, reports, and other publications.

Collaboration with EWON’s Communications & Outreach team is essential to ensure that all content aligns with branding guidelines. Additionally, responsibilities include creating and managing our newsletter, conducting media monitoring, preparing media releases, and maintaining effective liaison.

The successful candidate will contribute actively to project planning and reporting, ensuring the achievement of targets and fostering a culture of continuous improvement within the team and the organisation.

Knowledge and experience

• Excellent writing skills, with the ability to present complex technical information to a lay audience
• Experience drafting media releases, preparing media responses and liaising with journalists
• Experience planning and coordinating events
• Demonstrated project planning and coordination skills, including reports and large-scale publication development
• Highly organised and display attention to detail
• Creative thinker who uses initiative and problem solves.
• Advanced PowerPoint, Word and Excel skills and aptitude for other technical applications, including databases and Electronic Distribution Mail systems
• Basic video production and editing skills
• Familiarity with current trends and stakeholders in the energy and water sectors.
• Bachelor's degree Communications or equivalent
• 5 years' experience in a relevant field

Why join EWON?

• Access to a wide range of flexible working options including working from home and a flexible time-off program
• Additional leave benefits including birthday leave and above minimum sick and carer’s leave
• Salary Continuance and Life and Total & Permanent Disablement Insurance
• Ongoing professional development and career growth
• An exciting wellbeing program with extensive offerings

Interested but need more information?

To find out more about working at EWON and to view the position description, visit our website: www.ewon.com.au

Our People & Culture Team are also available to discuss this opportunity further on 02 8218 5271.

To apply

If you are ready to take the next step in your career and become part of our dynamic team, then we'd love to hear from you.

Apply via the recruitment portal on our careers page at the Apply Now link with your resume and cover letter addressing why you would like to be part of our team and the top three Key Behavioural Capabilities (as per the linked position description) you think are important for this role and how you have displayed these capabilities in the past.

Please note only shortlisted candidates will be contacted.

EWON is an EEO employer

• Aboriginal and Torres Strait Islanders are encouraged to apply
• Applications from agencies will not be considered at this time
• Applicants must be legally permitted to work in Australia