Job Summary
- Applications close:
- Job posted on: 18th Apr 2024
- Sydney > Sydney CBD
Looking for a career move where you can make a difference?
EWON is highly respected and provides consumers with independent, free, informal dispute resolution services. Working in an ombudsman scheme provides a unique career experience for people with a strong customer service orientation, who are looking to be part of a great team doing rewarding and valuable work.
We are seeking an experienced and motivated complaints/dispute resolution professional, with previous call centre experience, to join our busy Conciliation Team.
The role of the Conciliator is to record, assess, conciliate and/or investigate to resolve short-term or mid-complexity complaints, in line with the regulatory framework and EWON's complaint handling policies and processes.
This role requires a customer service professional with advanced interpersonal skills, the ability to work in a high-volume environment and a demonstrated commitment to the Dispute Resolution Team.
This is a great opportunity to work in our modern CBD office within the dispute resolution space, providing complex customer service with quality interactions.
Full training is provided, with a supportive team culture and excellent work environment!
This is a key role at EWON and a fantastic opportunity where the results of your hard work will be noticed.
To find out more about working at EWON and to view the position description, click here.
Our People & Culture Team is always available to discuss the role further on 02 8218 5271.
If you are ready to take the next step in your career and become part of our dynamic team, then we'd love to hear from you.
Apply via the recruitment portal on our careers page with your resume and cover letter addressing why you would like to be part of our team and the top three Key Behavioural Capabilities (as per the linked position description) you think are important for this role and how you have displayed these capabilities in the past.
Please note only shortlisted candidates will be contacted.
EWON is an EEO employer
Aboriginal and Torres Strait Islanders are encouraged to apply
Applications from agencies will not be considered at this time.
Applicants must be legally permitted to work in Australia.
Applications for this role will take you to the employer’s site.