WHO ARE WE?

BCF is a registered charity with a mission to address the causes and effects of homelessness and poverty. Through food provision, social welfare and education support, we empower individuals to reclaim their dignity and independence.

THE OPPORTUNITY

As a Client Services Coordinator, you’ll oversee the day-to-day operations of our casework team and Alcohol and Other Drug (‘AOD’) program. You’ll be the key person connecting our services with the broader community, ensuring our clients receive exceptional care and support. This role involves mentoring our passionate team, building collaborative networks and driving the ongoing improvement of our services.

Working closely with the Head of Programs, you’ll ensure compliance with policies, procedures and accreditation requirements while fostering a culture of excellence and compassion within the team.

RESPONSIBILITIES:

• Lead and support the Client Services team through day-to-day guidance, team building, task delegation and supervision.
• Coordinate AOD Program management, including reporting, acquittals, brokerage and KPI tracking.
• Collaborate with the Practice Coordinator and Community Engagement Coordinator to ensure seamless support for service users across all BCF programs.
• Maintain partnerships with AOD, mental health, and community service providers to ensure continuity of care for clients.
• Oversee and audit case management records and reporting to ensure accuracy and compliance.
• Conduct regular check-ins, performance reviews, and support individual development within the team.
• Facilitate team meetings, peer support sessions, and operational updates.
• Support WHS requirements, participate in training, and undertake additional tasks as needed.

To be considered for this position, you will have:

• Demonstrated experience in a leadership position with advanced skills in leadership, problem-solving and decision-making.
• Demonstrated high level of knowledge and understanding of the AOD treatment sector, the mental health sector and community support services.
• Working knowledge and experience maintaining client information and case notes on a relevant client information management system i.e. Penelope, Salesforce etc.
• Strong advocacy and referral capabilities.
• Experience working with adults with challenging behaviour and mental health conditions.

Why are we an employer of choice? We offer:

• Professional Development Opportunities
• EAP (Employee Assistance Program)
• NFP Salary Packaging Benefit ($15,900 Tax Free Benefit (for applicable staff))
• 6 Mental Health Days (coming in 2025!)
• Health and Wellbeing Program (WHEREFIT)
• Close to Public Transport / Free Off Street Parking

Ready to Make a Difference?

If you’re a passionate leader committed to empowering individuals and transforming lives, we’d love to hear from you. Apply Now and join us in creating brighter futures for those in need.

Bill Crews Charitable Trust and the Exodus Foundation are separate but cooperating entities. Together, they deliver services and programs under the Rev. Bill Crews Foundation brand name, working to support those in need.

All Bill Crews Foundation employees are required to have completed at least three (3) COVID-19 vaccinations, including booster doses approved by the Australian Therapeutic Goods Administration (TGA). Proof of COVID-19 vaccination status will be required prior to commencing employment.

Applicants must have the right to work in Australia. The successful candidate will also need to complete and provide a Working With Children Check, Police Check and First Aid Certificate as part of the employment process.