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Manager Workforce Support

Department of Communities and Justice
  • Ongoing full-time time vacancy. 35 hours per week
  • Location: Parramatta or Sydney CBD. Flexible working options are available
  • Clerk Grade: 9/10 Base salary $113,343 pa to $124,901 pa plus super and annual leave loading

About us

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

About the team

The Estate Management division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person.

The Estate Planning and Administration division provides trustee services including; Wills and estate planning, estate administration, trusts and power of attorney services.

About the role

The Manager Workforce Support is responsible for leading and managing the Workforce Support team to design & implement effective workforce strategies and establish and improve workforce management processes. This role will work across Estate Management and Estate Planning & Administration. In this role, you will be collaborating with the Estate Management Leadership Team to identify and develop operational and support strategies and key measures that promote a customer centred approach to service delivery. This position is responsible for all aspects of workforce planning, forecasting, developing operational practices and resources, focusing on efficiency, resource optimisation and continuous improvement. This role may require you to travel to different locations within NSW.

For more information about the position, view the role description

About you

Ideally, you will possess tertiary qualifications in Human Resources and have extensive experience delivering strategic human resources and/or workforce planning in a multi-faceted environment. You will possess strong leadership skills and excel at developing and maintaining effective relationships with diverse leaders, influencing their practices and, ultimately, improving customer outcomes. Your advanced project management skills will enable you to achieve improvements in workforce plans, identify resourcing gaps and forecast future staffing needs. Excellent verbal and written communication skills are essential to build and maintain relationships with the People & Performance team and other business areas.

Sound like you? Apply now!

Essential requirements

  • Tertiary qualifications in Human Resources and/or equivalent experience gained working in a similar role.
  • Understanding of NSW Trustee & Guardian’s key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
  • Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one to one review sessions for calls and emails.

What we offer

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

  • Work-life balance with flexible work options including flex leave
  • Leave options including 14 weeks’ parental or adoption leave
  • Career development
  • Fitness Passport

Be part of something bigger. For more about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

  • Complete the online application
  • Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
  • Answer the following targeted questions (maximum two pages):
  1. What are the critical elements you consider when building a strategic workforce plan to support customer outcomes? Please provide examples of the methods and frameworks you use.
  2. A key part of this role is leading a team to deliver data analysis and insights. Please outline your experience in this area.

Read: writing your job application for tips with the application process. 

For enquiries, please contact Deb Simpson, Director Estate Management on 02 8688 1298 or email deborah.simpson@tag.nsw.gov.au, using the subject line: Manager Workforce Support enquiry via EthicalJobs. 

If you need an adjustment in the recruitment process or workplace, please let us know.

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18-months.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

How to apply

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