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Senior Workforce Support Officer - Flexible location

Department of Communities and Justice
  • Ongoing full-time vacancy. 35 hours per week
  • Location: Regional, Rural and Metro NSW. Flexible working options available and subject to negotiation
  • Clerk Grade: 5/6 Base salary $87,493 pa to $96,540 pa plus super and annual leave loading 

About us

At NSW Trustee & Guardian, we protect, promote and support the rights, dignity, choices and wishes of our customers. Whether we are writing a Will, acting as an executor, attorney, trustee, guardian, or financial manager, we are here for critical moments in our customers’ lives. Join our dedicated NSW Government agency and make a difference in the lives of over 47,000 people each year.

About the team

The Estate Management Division makes financial and legal decisions for people who are unable to on their own, or with support, when NSW Trustee & Guardian is appointed as their financial manager by a court or tribunal. The team also oversees people who are appointed to privately manage the finances of another person.

The Estate Planning and Administration division provides trustee services including; Wills and estate planning, estate administration, trusts and power of attorney services.

About the role

The Senior Workforce Support Officer works across Estate Management and Estate Planning & Administration divisions and is responsible for implementing Estate Management and Estate Planning & Administration strategies. In this role, you will coordinate and manage records and databases and assist in providing accurate workforce analysis to stakeholders. You will gather and collate information to prepare reports on team or unit performance, forecast leave liabilities and maintain accurate records of staffing and establishment. Additionally, you will be supporting the development, tracking and delivery of workforce projects to ensure timely implementation.

For more information about the position, view the role description

About you

Your strong analytical skills and critical thinking will allow you to support managers in making informed decisions regarding workforce resourcing. Additionally, you are a logical thinker, able to extract and analyse data and provide sound recommendations and advice. Your excellent communication skills and the ability to produce high-quality written documentation will enable you to deliver information clearly. You will also be a strong collaborator with the ability to work across teams and Divisions to ensure the delivery of quality customer service across all business streams.

Sound like you? Apply now!

Essential requirements  

  • Tertiary qualifications in HR and/or demonstrated equivalent industry or professional experience in relevant area.
  • Understanding of NSW Trustee & Guardian’s key services and customer base including experience working and/or supporting people with disability, vulnerable or older people.
  • Willingness to have phone calls and team email accounts monitored for quality assurance and training purposes, and to participate in one-to-one review sessions for calls and emails.

What we offer

NSW Trustee & Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

  • Work-life balance with flexible work options including flex leave
  • Leave options including 14 weeks’ parental or adoption leave
  • Career development
  • Fitness Passport

Be part of something bigger. For more about joining us, visit the Careers page on our website.

How to apply

To apply for this role:

  • Complete the online application
  • Submit a resume (maximum five pages) and brief cover letter (maximum two pages) outlining your skills, experience and suitability
  • Answer the following targeted questions (maximum two pages):
  1. How do you ensure that you deliver results when there are competing priorities? Provide an example outlining how you have been able to balance the interests of diverse stakeholders and reach a suitable outcome.
  2. How do you tailor your approach to communicate with different stakeholders? Describe a situation in which you varied your usual approach, why you did so and what was the outcome.

Read: writing your job application for tips with the application process.

For enquiries, please contact Theo Hastings, Senior Manager Opr Quality & Performance on 02 8688 5656 or email Theo.Hastings@tag.nsw.gov.au, using the subject line: Senior Workforce Support Officer enquiry via EthicalJobs.

If you need an adjustment in the recruitment process or workplace, please let us know.

Offers of employment will be subject to reference checks and relevant clearances.

A talent pool may be created for future ongoing, temporary and part-time roles, and is valid for 18-months.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTI community and people from culturally diverse backgrounds.

How to apply

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