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Intake Clinician / Mental Health Worker - Illawarra-Shoalhaven

Family Services Australia

About the business

Family Services Australia (FSA) is a not-for-profit organisation offering a range of supportive services for children, young people, and adults across six integrated service streams. Together these service streams aim to create positive change in families under stress, as well as a safer and more caring environment for children and young people's development. The values and clinical and practice governance of FSA are articulated in a Therapeutic Practice Framework to ensure consistent delivery of high-quality care.

FSA is at an exciting time in its evolution as a leading Not for Profit community service provider in Australia.

  • Founded in Illawarra-Shoalhaven NSW, we are continuing to grow our multi-disciplined services across the country. We have expanded from 2 to 34 sites across South East Queensland, Northern NSW, Shoalhaven, and the Illawarra.
  • From 2016-2020, our community reach has grown from 1,000 to 71,434 occasions of service per annum.
  • Our new national headquarters is set at 3,000sqm at Family Services House, Illawarra-Shoalhaven Community Services Hub. This has enabled FSA to provide a community space where clients can be supported with continuous and integrated care from one easily accessible location.
  • Across service streams, our Employee Satisfaction is at 88% and Client Satisfaction at 97.5%.

Job description

About the role

The purpose of Family Services Australia (FSA) is to create positive change in families under stress, as well as a safer and more caring environment for families. FSA has six integrated service streams, one of which is the Mental Health Support & Wellbeing Service Stream that includes the Head to Health ‘Pop Up Clinic’. Head to Health Services were announced by the Federal Government in August 2021, to address the mental health impact of the COVID-19 pandemic. FSA’s pop-up Head to Health Hub will offer COVID-safe face-to-face, as well as video and phone supported mental health and assessment services, ensuring individuals can access mental health services on-site or from their own homes.

The IC is responsible for managing the initial assessment process and intakes for Head to Health referrals.

Responsibilities of the IC include:

  • Support the appropriate triage, assessment, and referral of individuals accessing the Head to Health ‘Pop Up Clinic’, including warm handovers, to the Head to Health Hub as well as other local mental health services;
  • Integrate the IAR process into its referral mechanism to support an efficient and effective linkage to appropriate intake interviews and determine the appropriateness of the service for the clients’ unique needs;
  • Providing internal or warm handovers to more appropriate services to prospective clients that are not do not meet Level 3 or 4 of the PHN’s Stepped Care Model;
  • Following up on the progress of warm transfer clients to ensure continuity of care;
  • Providing information to new and/or prospective clients or enquiries; and
  • Proactively establishing and maintaining collaborative partnerships with external stakeholders

The position works to ensure the Head to Health pop up provides care that is integrated, continuous and accessible to vulnerable individuals in our communities. See Annexure A for more details on qualification and experience requirements.

Benefits and perks

  • Remuneration is negotiable based on qualifications, skills and experience.
  • Both contractor and salary models of employment will be considered.
  • Professional, community-focused and person-centred team culture.
  • Annual Training Needs Analysis and Training, Learning and Development Plan.
  • Charity Salary Packaging A$15,900 tax-free.
  • Rostered Days Off (RDOs).
  • Access to internal supervision.
  • Retainer contribution to external supervision.
  • Paid Annual Family Days at Easter and Christmas.

Skills and experience

Essential criteria

  • Registration as a psychologist, social worker, OT, or mental health nurse with the relevant registration body (AHPRA; AASW)
  • Previous intake experience and demonstrated ability to administer comprehensive assessment from an evidence-based framework
  • Demonstrated ability to schedule and conduct structured interviews with new and/or prospective clients to a psychological service.
  • An understanding of the principles of trauma-informed care
  • Excellent organisation, time management, and problem-solving skills.
  • Excellent written and verbal communication skills and a demonstrated capacity for proactive liaison with relevant stakeholders.
  • Demonstrated capacity to implement principles of reflective practice and self-care within a team.

Desirable criteria

  • Current unrestricted Driver's Licence and willingness to travel as part of this role.
  • Experience delivering creative interventions to young people with a range of psychological presentations.
  • Experience engaging with clients through a telehealth modality.

Further inquiries can be directed to Family Services Australia on telephone 1800 372 000 (Option 2) or to triage@familyservices.org.au, using the subject line: Intake Clinician / Mental Health Worker enquiry via EthicalJobs and we will confidentially direct your enquiry.

Thank you sincerely for your consideration, we advise that only final candidates will be contacted.

Hours: 16-32 per week

Job Type: Part-time and full-time options available

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