About FCA

At Financial Counselling Australia (FCA), we envision an Australia free from financial hardship. As the trusted national voice for financial counselling, FCA is dedicated to preventing financial harm and alleviating hardship. We work to ensure that financial counselling and financial capability support are available, accessible, and responsive to the needs of all Australians.

FCA actively builds and supports a high-quality financial counselling and financial capability worker workforce that is nationally connected, diverse, and stable.

In addition, we tackle the systemic and structural barriers that perpetuate financial hardship, striving for a fairer marketplace for all consumers.

About the Role

As the Coordinator of Financial Capability, you’ll be part of FCA’s efforts to foster a stable, diverse, and nationally connected financial counselling and capability worker workforce. You’ll play a key role in coordinating the financial capability workforce, which includes developing targeted resources, facilitating training, and connecting financial capability workers across Australia. By supporting the FCW community, you’ll contribute to a well-supported, cohesive network that strengthens financial resilience in diverse communities.

This role reports to the Director of First Nations Policy.

Key Responsibilities

• Coordinate the FCW community of practice and cultivate strong relationships with agencies employing FCWs.
• Facilitate consultation opportunities with financial services and other stakeholders, working closely with agencies that support financial capability.
• Lead training initiatives, including sessions at the FCA conference and a series of online workshops/webinars.
• Create and curate educational materials that support financial literacy and capability, accessible on the FCA toolkit website.
• Compile and maintain a national database of FCWs, ensuring key stakeholders like the National Helpline are updated.
• Develop and maintain role clarity documents, including the FCW handbook, in collaboration with financial capability workers.

About You

We are seeking a candidate who identifies as a First Nations person, with a deep understanding of First Nations cultures and societies, as well as lived experience that supports connection to community.

Additionally, you will bring:

• A comprehensive understanding of the challenges affecting First Nations people and CALD communities in contemporary Australian society.
• Exceptional communication and organisational skills to manage and deliver project activities effectively.
• Proven ability to build and maintain relationships with key stakeholders and the broader community.
• A commitment to culturally respectful and safe practices in the workplace.

Why Join FCA?

Joining FCA means you will be at the forefront of a program that empowers financial capability workers to better serve their communities. Your work will directly contribute to financial resilience across diverse communities in Australia. We offer a collaborative environment, opportunities for professional growth, and the chance to a meaningful impact.

• Location: Remote or in Melbourne, VIC
• Employment Type: Full-Time