Family Life - Transforming lives for stronger communities

• Join us at Family Life as part of our operations and client services team
• Work locally in the Bayside Area/Peninsula area and make a difference within the Community
• Full-time, permanent role
• Level 6 SCHADS Award $102,554.40 base+ Generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

The Opportunity

The Facilities Coordinator is a full-time, permanent role on Bunurong Land, working in the Operations & Client Services Team. The role will be based across our Frankston and Sandringham offices and will support our Service Centres and our network of Social Enterprise Opportunity Shops that span from Elwood to Rosebud, with plans to grow!

The Operations & Client Services Team is the interface between the Corporate Support, Social Enterprise and Client Services branches of the organisation. This highly visible and busy team is pivotal in providing exceptional support services to the organisation while ensuring the smooth day to day running of Family Life.

Reporting to the Senior Manager Operations this role will provide expertise in all aspects of management of our property portfolio. A core purpose of the position is to contribute significantly to the development and implementation of a facilities management approach, standardising best practice across the organisation while continuously developing and innovating to ensure that Family Life Property and Facilities are presented and maintained to a high standard, in order to support the organisation in achieving its strategic and operational goals.

Key Responsibility Areas

• Contribute significantly to the development and implementation of the strategic direction of property and facilities in alignment with growth strategy, operational and client needs through an environmentally responsible approach.
• Oversee the day to day operation and performance of Family Life properties- issue management, planned maintenance and compliance of all Family Life properties, ensuring they adequately support operational activities
• Lead the end-to-end process of new fit-outs and make-good across the portfolio as well as strategic consolidations and property relocations
• Manage contractors and property related service providers -ensure deliverables are completed, compliant, on time and within budget
• Establish an annual budget for planned and responsive maintenance activities
• Support the development of a property management & maintenance system
• Provide exceptional quality customer service to internal stakeholders

Our Ideal Candidate

Growth Mindset - You pride yourself for your commitment to resilience and continuous improvement. You see growth opportunities as opposed to failures, and you are always on the lookout for an improved workflow or process. You think creatively, value input and feedback from peers, and adapt to changing or unforeseen circumstances.

Curiosity - You naturally seek out learning opportunities and further information without being prompted to by your manager. You clarify the ‘Why’ and like to investigate and explore further information.

Proactivity - You are a positive influence on your colleagues, you opt-in to support organisational projects, and always lend a hand to support others.

You are a property and facilities professional with exceptional communication skills. You are people focused in your approach and are experienced in developing effective relationships with internal and external stakeholders. You have experience managing contractors - ensuring compliance, quality and timeliness. You don’t shy away from having those hard conversations when you need to. You have experience creating a maintenance program and budget. You have managed small scale fit outs and make good and have a working knowledge of leases. You are IT savvy and are keen to carry across your skills to support the development of a property management and maintenance system. You are process driven with an eye for improvement. You ideally have experience working in a not for profit organisational environment. Most importantly, you connect to our Family Life values, our commitment to supporting vulnerable families and children, and The Family Life Way. If this sounds like you, we want to hear from you!

Key Selection Criteria

• Experience working in the not-for-profit sector is preferred.
• 5 + years’ working in Facilities Management. Qualifications in project management and/or change management will be beneficial
• Experience in delivering the highest standards of property governance and a technical understanding of Australian Standards, Building Code of Australia and experience working to ISO:9001 2015 standards
• A working knowledge of: Facilities Management, Leasehold and Freehold Asset Management, Repairs & Maintenance, Compliance, Fire Safety & Essential Services, Fit-Out, Project Management, Make-good, Contractor & Supplier Management, Purchasing, Tendering, Negotiation, Contract Development & Execution
• An ability to multitask, be a self-starter and take a proactive approach to implementing new property goods and services across the organisation with support and direction from the Senior Manager Operations.
• Exceptional people skills- ability to build effective relationships with internal and external stakeholders.
• Information technology skills, including proficiency in Microsoft Office suite. Experience in using Facilities and Maintenance Management Systems.
• Strong solution-focused and problem solving mindset and commitment to continual improvement.
• A full current drivers licence.
• A positive, can do attitude and commitment to the Family Life Way

Who we are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate skilled staff.

Working at Family Life is more than just a job

It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

• Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
• Paid Wellbeing Leave
• Paid Study Leave
• Additional Paid Leave for End of Year Closedown
• Purchased Annual Leave Scheme
• Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

To submit your application please click 'Apply Now' by the closing date.

Please submit your confidential application including a CV and cover letter addressing the key selection criteria.

For further information regarding the position please contact Renee on (03) 8599 5433.

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment or abuse of any kind.