Family Life - Transforming lives for stronger communities

• Work locally in the Bayside Area and make a difference within our Community
• Enjoy our Flexible Working Model
• Part-Time (3 days per week/0.6 FTE), Fixed Term Contract Opportunities until 27th June 2025
• Level 3 SCHADS Award $73,803.60 pro rata + Generous Salary Packaging + Super

Family Life is a recognised Employer of Choice. Work with us and be part of our supportive, people-focused culture.

The Opportunity

We have an exciting opportunity to join our Family Services team on a fixed-term basis until the 27th June 2025.  The role of the Family Services Program Administrator (FSPA) is funded by Early Help and sits within the Families & Community Program. This position works from both the Sandringham and Frankston Family Life Service Centres (Bunurong Land). The FSPA will also have the opportunity to work from home up to 1 day per week.

The Families & Community Program at Family Life offers a range of services within the Bayside Peninsula catchment. This includes the Brief Support, Community Bubs, Integrated Family Services (IFS), Integrated Family Services Plus (IFS+) and Family Preservation & Reunification Response (FPRR) Programs. These programs are aimed at providing an enhanced response to families with significant needs, who have children under the age of 18 years old. Support is focused on strengthening the capacity of families to provide a safe, nurturing, and stable environment for their children. Support is also provided to vulnerable families and their children who are often involved with or at risk of entering the statutory Child Protection system.

The FSPA is instrumental in providing high level administrative support to the broader Families & Community Program, ensuring the smooth running of operations, with a focus around the Early Help funded targets. The FSPA will work closely with the Brief Support Practitioners, Early Help Coordinator and Team Leader to support the ongoing functionality of the methods in which the families are engaged with Family Life, in addition to the engagement of key stakeholders.

Key Responsibility Areas

The key responsibilities include but are not limited to:

• Providing high level administrative support to internal key stakeholders.
• Maintaining and enhancing effective day to day operations within the Families & Community Program Group Work portfolio, with the management of the overall group work administration processes on our Client Management System, inclusive of direct contact with referred families, where required.
• Assistance with planning and execution of various relevant projects, as determined by line management.
• Working alongside the Early Help Coordinator in building, updating and maintaining the network of contacts.
• Assisting the CSnet Champion with training and development of the broader team, pertaining to Group Work.
• Participation in appropriate professional development, network meetings, Team Meetings and supervision, as directed by line management.
• Collection, recording and maintaining all required documentation to quality standards, to evidence impact and effectiveness of service delivery in a complete, accurate and timely manner, as requested by the organisation’s standards, relevant legislation and program contracts.
• Working from within a lens of continuous improvement to better both the program's service delivery processes and the greater service system. Flexibility to collaborate around these processes with leadership, to best implement findings.

Our Ideal Candidate

Growth Mindset - You pride yourself for your commitment to resilience and continuous improvement. You see growth opportunities as opposed to failures, and you are always on the lookout for an improved workflow or process. You think creatively, value input and feedback from peers, and adapt to changing or unforeseen circumstances.

Curiosity - You naturally seek out learning opportunities and further information without being prompted to by your manager. You clarify the ‘Why’ and like to investigate and explore further information.

Proactivity - You are a positive influence on your colleagues, you opt-in to support organisational projects, and always lend a hand to support others.

We are looking for a qualified (Business, Marketing, Project Management, Quality or similar) and skilled individual, who embodies the Family Life Way principles.

Passionate about supporting at-risk families from within a lens of continuous improvement, you will ideally have experience working within community services/NFP (or have a desire to gain this experience). With highly developed written, verbal and interpersonal communication skills, you aim to provide a positive experience for the families we support, through your dedicated contribution to the overall functionality of the Families & Community Program.

Who we are

At Family Life, we believe every child deserves to thrive in a safe and healthy family environment. Family Life is a specialist family services provider that has worked with children, families and communities for more than 50 years. Our vision is to work with clients and partners to create capable communities, strong families and thriving children.

We are known for our innovation and whole-of-community collective impact approach. Our teams are committed to transforming the lives of our clients and communities to build resilience and healthy relationships. We are proudly purpose-driven, independent and not for profit. We support our community through our specialist family services, community strengthening programs, a network of op shops, a vibrant engaged volunteer community and passionate, skilled staff.

Working at Family Life - more than just a job!

It’s the feeling of knowing that your work is contributing to making the community in which you live a better place and working with others who feel the same way.

Additionally, you will have access to:

• Flexible work options and a great team culture
• Salary packaging (receive up to an extra $18,500 in tax-free pay per year)
• Paid Wellbeing Leave
• Paid Study Leave
• Additional Paid Leave for End of Year Closedown
• Purchased Annual Leave Scheme
• Rostered Day Off Scheme for Eligible Employees
• Employee Assistance Program, a free and confidential counselling service for employees

How to Apply

A full position description is available on our careers page: Family Life Careers page.

Please submit your confidential application including a CV and cover letter addressing the key selection criteria via our Application Portal, via the Apply Now link.

For further information regarding the Family Services Program Administrator role, please contact Senior Team Leader Roxanne (she/her) on (03) 8599 5433.

*We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate. Please apply now to ensure you do not miss out!

All offers of employment are subject to the Family Life Safety Screening process, including a Working with Children Check and Police Records Check. Any person issued with a negative notice on their Working with Children Check will not be eligible for employment with Family Life.

Family Life values diversity and welcomes applicants who meet the position criteria, irrespective of race and ethnicity, colour, age, gender, gender identity, disability, religion and sexual orientation.

Family Life is a trauma informed organisation and recognises the unique skills, contributions and insights that come from lived experience.

Family Life is a youth and child safe organisation. We value, respect and listen to children and young people. We are committed to the safety of all children and young people. Family Life supports children to meet their potential and thrive. We do not tolerate neglect, mistreatment, or abuse of any kind.