Rebuilding Shattered Lives – supporting refugees to recover from torture and other traumatic events.

Your impact

Foundation House recognises the critical link between the standard and quality of our services and the delivery of safe, person-centred, effective, and connected care, which yields the strongest client outcomes. The Practice Excellence and Quality Area/Branch of VFST is core to ensuring that the services provided by Foundation House to clients and communities are delivered to the highest standard and are in line with organisational purpose, priorities, and obligations.

The Practice Excellence and Quality Area/Branch is responsible for:

• Leading the design, delivery and implementation of practice development support and programs for all Foundation House staff in collaboration and partnership with the broader leadership team.
• Lead the design and delivery of external training aimed at supporting the work of the sector and broader mental health and wellbeing services to deliver trauma-informed care to communities from refugee and asylum seeker backgrounds.
• Leading the coordination of quality improvement initiatives for the organisation's service delivery arms.
• Leading the coordination and reporting of performance and quality measures to inform quality improvement initiatives and maintain a focus on practice excellence.

The role

The Manager Practice Development (MPD) will be responsible for leading initiatives and processes designed to build practice excellence within VFST and across the mental health and wellbeing sector. This includes oversight of the delivery of the VFST Professional Practice Development Framework featuring supervision, communities of practice, training, and complex case consultations. as the Manager will also lead in partnership with other senior management analysis, identification, design, and delivery of practice improvement initiatives based on need.

This position plays a key role in ensuring that our client, community capacity building, sector development support is of the highest quality and in accordance with the Foundation House Integrated Trauma Recovery Service Model, Rebuilding Shattered Lives, and international best practice. The Manager, Practice Development reports to the General Manager, Practice Excellence.

Some key responsibilities include:

• Provide leadership of the Practice Development Team in accordance with practice needs and obligations.
• Lead, in partnership with senior management, implementation and oversight of key practice elements of the Victorian Government’s Community Services Quality Governance Framework within Foundation House.
• Actively contribute to and inform the development, implementation, and oversight of quality measures in line with the Community Services Quality Governance Framework and practice needs.
• Work in a highly collegiate and integrated manner with other Senior Managers and General Managers in the agency to ensure that VFST operates optimally regarding its client and community service delivery and the delivery of the VFST strategic plan.

This role is a full-time, ongoing position based in our Brunswick Head Office; some travel to our other Melbourne offices may be required.

What you’ll need to successfully apply

To be successful, you will need to positively respond to the below selection criteria:

• Post graduate qualification in psychology, social work or other related disciplines, with a practice and quality improvement focus.
• Demonstrated experience in the delivery of and delivering professional learning and training in working with complex trauma.
• Leadership experience in managing and overseeing complex clinical and psychosocial assessments, case planning and counselling and advocacy responses to people with complex trauma experiences.
• Demonstrated experience in community and sector capacity-building programs, as well as quality improvement initiatives.

In return

You’ll be rewarded with:

• An attractive remuneration package of $130-140k plus superannuation.
• Salary packaging benefits of up to $18,550 and novated car leasing options.
• A role with true purpose to make a difference in people’s lives.
• A welcoming, highly diverse and supportive team environment.
• Excellent training and professional development.
• Generous leave provisions with option to purchase additional leave.
• Access to our Employee Assistance Program (EAP) for staff and family members.

Foundation House is an inclusive employer

Foundation House is an equal opportunity employer; we foster a work environment that is inclusive and diverse. We are values driven and are committed to improving the life outcomes of refugees and asylum seekers.

Foundation House is a state-wide agency offering services throughout Victoria. We currently have approximately 250 staff across our five offices in Brunswick, Dallas, Dandenong, Ringwood and Sunshine, and we also provide services in partnership with other agencies in regional and rural Victoria.

Foundation House is a Child Safe organisation committed to promoting and protecting the interests and safety of children. We actively play a part in combating family violence, as reflected in our organisational policies, protocols and staff development.

Read more about our history on our website here.

How to apply

Please upload your CV and a cover letter (maximum one to two pages) outlining why you are suitable for this role and how you meet the selection criteria as described above.

Refer to the position description for detailed information about the role. For more information about our hiring process, please refer to our careers with us page here.

Please note, applications will be reviewed as they are received and the role may close early.

For enquiries please contact Justin Curreen-Harris from our HR Team via [email protected], using the subject line: Manager Practice Development enquiry via EthicalJobs, or by phone on 03 9389 8985.

A position description is attached.

If you think you have what it takes but don't necessarily meet all selection criteria, please still get in touch as we would love to talk with you and see if you could be a suitable fit.

Hiring is subject to satisfactory Police Check, current Working with Children Check, and proof of the right to work and live in Australia.