• Join a respected global animal welfare organisation, with an international support network
• Flexible hybrid home/office working
• Parental Leave Cover 14-month contract
• Dynamic data-focused role

THE ROLE

This is a rare opportunity to use your data and supporter services skills to support a growing team, and make an impact on the lives of animals around the world.

Suitable for a mid-career professional experienced in managing CRM databases within a non-profit setting, this key role helps deliver exceptional supporter service and contributes to the development of data-led strategies.

WHAT A TYPICAL DAY LOOKS LIKE

Data and Systems Management - Oversee Salesforce CRM to ensure data quality, integrity and governance, implement improvements to database processes, investigate and resolve technical issues. Produce reports that provide insights on supporter behaviour and key performance indicators and ensure effective integration between databases and other systems.

Team Leadership and Collaboration – Foster a cohesive and effective team that provides leadership, coaching and training, lead on the recruitment and performance of staff and volunteers within the Data and Supporter Services Team.

Supporter Services – Support the team to deliver exceptional supporter service, develop and oversee processes to ensure efficient processing of supporter requests and correspondence.

Development and Project Management – Lead planning and project management for the Data and Supporter Services Team. Contribute to the development of data-led fundraising strategies.

ABOUT YOU

• You are a problem solver and have a proactive and positive approach to your work.
• You are at home living in the detail of data analysis and CRM’s.
• You are comfortable self-directing.
• You have an enthusiasm for data insights and the skills to back it up.
• You have demonstrated experience managing and overseeing CRM databases in a non-for-profit environment (Salesforce experience is highly regarded).
• You are collaborative and can work with all kinds of people.
• You have a strong understanding of data governance, privacy, and compliance (including PCI-DSS).
• You have experience delivering supporter-centric services.
• You are proactive in identifying areas for improvement and solution implementation.
• Desirable: You have experience with Marketing Cloud, Apsona, Form Assembly, Experience Cloud, SQL and coding appreciated but not required.

ABOUT FOUR PAWS

FOUR PAWS is the global animal welfare organisation for animals under human influence, which reveals suffering, rescues animals in need and protects them. Our programs and campaigns focus on stray dogs and cats, companion animals, farm animals, wild animals kept in inappropriate conditions and animals affected by disasters and conflicts. In our sanctuaries, we provide a safe home for rescued big cats, bears, orangutans and elephants around the world.

Our Vision is a world where people treat animals with respect, empathy and understanding. Find out more about our sustainable campaigns and projects on www.four-paws.org.au.

To learn more, please review the position overview attached below.

If you have questions or for a confidential chat about the role, please call our office on 1800 454 228 and ask for the hiring manager or email [email protected] using the subject line: Data & Supporter Services Lead enquiry via EthicalJobs.