• Permanent role 
• Full-time
• Flexible working arrangements available
• Full salary packaging benefits, and secure undercover parking 

This role requires someone who is:

• a confident communicator and committed to providing all people with support with an approach that is inclusive and has a focus on providing excellent customer service.
• excited to join a skilled, multidisciplinary health team and contribute to building and maintaining a positive workplace culture.

We offer a friendly, collaborative, and committed team and you will have your contribution valued.

About us

Sexual Health Victoria (SHV) is a leading, not for profit, state-wide provider of sexual & reproductive health care, education & advocacy. Governed by a voluntary board of directors, we have been providing comprehensive reproductive and sexual health services in Victoria for over 50 years.

We deliver a range of services which are accessible, culturally relevant & responsive to the needs of the diverse Victorian community. These services include clinical care as well as education & training to help build the capacity of educators & health care professionals working in the reproductive and sexual health sector.

About the role

The Customer Service Officer - Clinical Education provides high level end-to-end administrative support to the Clinical Education team to ensure efficient delivery of SHV’s courses and educational activities. This position is part of a multidisciplinary team.

Key Accountabilities

Include, but not limited to:

• Respond to all client enquiries/requests promptly and efficiently 
• Provide professional and courteous service in all contact with clients, external service providers and internal and external stakeholders
• Actively anticipate client's needs and provide accurate responses or solutions in resolving a query or request. 
• Identify and manage sensitive and challenging client interactions diligently and effectively to ensure a positive outcome
• Make, facilitate, maintain, and monitor bookings for SHV services, ensuring efficient use of SHV resources.

About you

The ideal candidate will demonstrate the following key selection criteria:

• Background and knowledge of administration in an education setting preferred, with experience in managing bookings and student/learning management systems
• Strong understanding of services offered in a reproductive and sexual health clinic highly desirable
• Highly developed time management, priority setting and organisational skills
• Strong client and interpersonal skills to maintain a trusted and welcoming environment
• Excellent MS Office program experience and skills
• Self-motivated and an ability to work independently with minimal supervision and as part of a dynamic and flexible team
• Exceptional client service skills.

The incumbent will be required to undertake & complete a satisfactory National Police Check & Working with Children Check.

How to apply

Click on the "Apply Now" button, including your resume and a brief cover letter addressing the key accountabilities. Applications without addressing the key accountabilities will not be considered.

Address any queries to [email protected] using the subject line: Customer Service Officer - Education Centre enquiry via EthicalJobs.

To view the position description, go to https://shvic.org.au/careers 

Applications will be viewed upon receipt so apply without delay.

We welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTIQA+ and those from culturally and linguistically diverse backgrounds.