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Survivor School Education and Operations Manager

The Freedom Hub

The Freedom Hub is a growing registered Australian charity running social enterprises to help fund our work.

Our mission is:

  1. To address slavery in Australia
  2. To help victims rebuild their life
  3. Partner in the fight to end global slavery

This role is to achieve the 2nd part of our mission – “to help victims rebuild their life”.

The Survivor School Education & Operations Manager (SSEOM) serves as the chief coordinator accountable for all survivor school activities, staff and volunteers.

This Role Includes:

Running classes for survivors, tutoring survivors, taking survivors on outings, creating peer support opportunities, building volunteer teams nationally to help run classes. Also overseeing the administration, interns, case reporting, budgets, IT management, program development, and NGO relationships.

Overall responsibility is implementing programs, curriculum, activities, outings and volunteers in a manner that promotes the development of each survivor and the development of volunteers to coach survivors in living successful independent lives.

Skills and Attributes Required:

  • Passion for and willingness to promote the cause, values and ethos of TFH.
  • Have proven ability to build and lead a large volunteer team both remotely and face to face.
  • Proven ability to train, equip and mentor others.
  • Ability to self-manage the high level of stress that comes with working with trauma victims and leading teams of people.
  • Excellent outgoing interpersonal skills including training, verbal and written communication.
  • Ability to handle confidential information and issues sensitively.
  • High-level problem-solving expertise.
  • High-level organisational skills.
  • Extreme ownership in the role of working in a leadership position and being accountable for decisions and results.
  • Experience working with trafficking survivors or in a charity with volunteers & low budgets (preferred)
  • Understanding of modern-day slavery and the issues faced by survivors in Australia (preferredtraining is provided)
  • Understanding of relevant legislation, policies, procedures and standards impacting the delivery of services to survivors. (preferred - training is provided)
  • Understanding of ‘trauma informed’ skills that may assist a survivor in gaining independence and confidence combined with an ability to factor those into an educational program (preferred - training is provided)

Knowledge & Experience Required:

  • Solid experience in a leadership role, preferably in an NFP/charity environment that relies heavily on volunteers and donors (required)
  • Solid experience in building volunteer teams, leading and managing volunteers (required)
  • Good command of MS Office and record management systems (required)
  • Intuitive ability to learn new IT systems/cloud platforms quickly eg we use Dropbox, ASANA, VCMS (required)
  • A good understanding of laptops, phones, data management and troubleshooting IT problems (preferred)
  • A good understanding of educational concepts and delivery methods (preferred)

Other Requirements:

  • A minimum qualification of a Bachelor’s Degree or 3 years experience working with &/or teaching vulnerable people.
  • WWCC & police check.
  • A car is required in this role and the willingness to drive to meet survivors in places they feel safe to meet.
  • Flexible working hours (managed by yourself) are required including some nights and weekend work.
  • Working in the fight to end slavery comes with some risk however TFH works hard to ensure your safety, confidentiality and personal details are secure.

Starting Salary: $84,000 plus super, plus charity fringe benefit of up to $15,900.

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