We're seeking a dynamic Supporter Engagement Advisor to join our team and help strengthen relationships with our valued supporters through volunteer recruitment, communications, and event coordination.

Key Responsibilities

Volunteer Management:

• Develop and implement volunteer recruitment strategies
• Screen, onboard, and coordinate volunteer placements
• Create and maintain volunteer recognition programs

Communications:

• Facilitate engaging content for quarterly newsletters
• Manage social media channels and create compelling content
• Develop and maintain communication calendars
• Track engagement metrics and optimise content strategy

Donor Care:

• Provide excellent supporter care and timely responses to inquiries
• Process donations and maintain accurate donor records
• Implement donor stewardship and recognition initiatives
• Support donor retention strategies

Event Coordination:

• Support the planning and execution of events alongside existing team
• Coordinate logistics, including venue, catering, and materials
• Manage event communications and registrations
• Assist with post-event evaluation and reporting

Required Skills & Experience

• Proven experience in volunteer management or community engagement
• Strong written and verbal communication skills
• Experience with social media management and digital communications
• Excellent organisational and event planning abilities
• Proficiency in donor/volunteer database management
• Strong interpersonal skills and customer service orientation

Desired Qualifications

• 2+ years experience in a similar role
• Experience with CRM systems and social media management tools
• Demonstrated success in volunteer recruitment and retention
• Event planning experience

What We Offer

• Professional development opportunities
• Flexible working arrangements
• Supportive team environment
• Meaningful work with direct community impact