About us:

Gateways Support Services vision is to help provide support for children and adults with a disability and their families to maximise their quality of life. Our team members are made up of mountain bike riders, comedians, skiers, surfers, video game superstars, movie buffs, musicians, cat people, dog people and more… At Gateways you’ll all have one thing in common, the passion to support people with a disability and make every day a better day.

The role:

As the Team Leader, your role is pivotal in ensuring the well-being and quality of life for participants with disabilities. You'll lead a team of support staff, ensuring personalised care and overseeing day-to-day operations to maintain a safe, inclusive environment. Through your guidance, residents will be empowered to live independently, fostering community belonging and promoting their overall health.

Your responsibilities include liaising with stakeholders, monitoring service performance, and participating in evaluations. You'll coordinate daily operations, promote our services, support client decision-making, address concerns, and ensure policy adherence.
Administrative tasks include record management, overseeing maintenance, conducting appraisals, handling reports, ensuring safety compliance, supervising staff, and representing the organisation professionally.

This role comprises of 30.4 hours per fortnight of admin and 32 hours of set shifts as follows:

Week 1:

Thursday: 9am – 2pm (5 hours)
Monday: 9am – 2pm (5 hours)
Tuesday: 2pm – 10pm (8 hours) & sleepover
Wednesday: 6am – 9am (3 hours)

Week 2:

Monday: 2pm – 10pm (8 hours) & sleepover
Tuesday: 6am – 9am (3 hours)

The successful candidate will demonstrate:

• Sound computer skills, including the ability to navigate various software, perform online training and record case notes on the client database.
• High level of emotional intelligence, with the ability to self-reflect.
• Excellent interpersonal and communication skills verbal, non-verbal and written.
• Demonstrated experience supervising support staff in a Disability Services (or similar) environment.
• Proven capacity to contribute to building a team, focused on high quality service.
• Commitment to teamwork and accountability.
• Certificate IV in Disability, Community Services or equivalent (desirable)

Why work at Gateways?

• Salary packaging
• Great career prospects with a reputable organisation
• Employee Assistance Program
• Free flu vaccinations

To be eligible for this role, you will need to present:

• NDIS Workers Screening Check Clearance
• NDIS Workers Orientation Module (certificate of completion)
• Working with Children Check (Victorian, Employee)
• Victorian Driver's License
• Current First Aid & CPR Certificate

For further information and/or to request a position description, please email [email protected], using the subject line: Residential Team Leader enquiry via EthicalJobs.

Please include an updated resume and cover letter when submitting your application.

Gateways is an equal opportunity employer. We welcome applications from all diverse backgrounds, including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTQI+ and individuals with disabilities or culturally and linguistically diverse backgrounds.
Child safety is embedded in our culture. Gateways are proud to be a child safe organisation with zero tolerance for child abuse.

We're eager to welcome dynamic individuals to our team and want to ensure we don't miss out on great talent. To expedite our hiring process, we'll be assessing applicants as we receive their submissions. Therefore, we encourage all interested candidates to submit their applications without delay.