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Service Designer

The Royal Australian College of General Practitioners
  • Design and deliver valuable member experiences
  • Full-Time Fixed-Term 12 Months
  • Range $105,388 to $118,139 plus 14% Super
  • Based in East Melbourne with genuine WFH options

About the RACGP

The Royal Australian College of General Practitioners (RACGP) is the peak representative organisation for general practice, the backbone of Australia’s health system. We set the standards for general practice, facilitate lifelong learning for GPs, connect the general practice community, and advocate for better health and wellbeing for all Australians.

We’re committed to diversity and social inclusion. We encourage applications from people who identify as Australian Aboriginal and/or Torres Strait Islander, people with a disability and people from culturally diverse backgrounds.

About you

As an experienced Service Designer, you’re passionate about driving research and design activities to reduce pain points and maximise benefits to the member.

You know the benefit of building organisational capability in human-centred design and will champion the value of service design when creating the optimal member experience.

To succeed in this role you’ll:

  • Be experienced in leading the research, design and implementation of end to end services within complex organisational environments.
  • Have a flair for curating evidence based qualitative and quantitative service design artefacts
  • Be a natural at building relationships and stakeholder management
  • Champion the practical application of design thinking principles

The opportunity

Membership Transformation is responsible for driving the member experience via the curation of products, services and engagement opportunities that are valuable to RACGP’s members.

As our Service Designer, you will work with many varied colleagues and stakeholders to ensure that we have members at the heart of everything we do, championing the voice of the member and delivering member-centric experience designs across RACGP.

You will be responsible for:

  • Developing a range of qualitative and quantitative evidence-based artefacts including personas, user stories, journey mapping, service prototypes, blueprints
  • Using innovative approaches to uncover insights and to better understand real life member needs and interactions with the RACGP.
  • Identifying member pain points and mapping them to business, employee and systems pain points
  • Collaborating with a range of teams to identify opportunities, solve problems, and deliver improved outcomes for members using design thinking approaches.
  • Facilitating workshops/co-creation activities with a mix of internal staff and external users to drive ideation


  • Salary plus 14% superannuation
  • Additional leave over the Christmas and New Year period
  • 17.5% Annual Leave Loading
  • AccessPay Salary Packaging
  • Range $105,388 to $118,139 plus 14% Super based in East Melbourne with genuine WFH options

To apply

Click on the ‘Apply’ button to submit your CV and cover letter as one document.

Please apply as soon as possible, as interviews may take place prior to the advertisement closing.

Towards the end of the process, applicants will be asked to complete pre-employment screening, which may include reference checks and/or a National Police Check.

For a copy of the position description, visit www.racgp.org.au/the-racgp/careers/position-descriptions.

Apply Now

Applications for this role will take you to the employer's site.

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