Looking for a job with purpose and flexible work days? Interested in joining a small, friendly and high capacity team and you have a logistics, data management, administration or finance background? Then this job might be for you.

ABOUT US

Give Freedom International envisions a world free from human trafficking and exploitation, where every person is able to reach their potential. Based primarily in Newcastle, NSW—our team predominantly works from home so we would welcome applicants from all locations.

Our mission is to partner with communities at risk of human trafficking to deliver life-changing and sustainable education projects. At Give Freedom International, we believe that education is a powerful force for change. Our core values are—integrity, people, positivity, respect and excellence.

Visit our website for more information givefreedom.org.au.

THE ROLE

We are seeking a high capacity Operations Officer with previous non-profit experience to join our team.

The Operations Officer contributes a critical overarching role as a generalist to connect - various specialist areas and streamline processes. This role will maximise our supporter experience and streamline internal communications, systems and processes to achieve a sound experience for our supporters.

The Operations Officer has four core areas of responsibility:

• Oversees all aspects of Give Freedom’s donor management—through data governance of our customer relationship management (CRM) system to ensure accurate, timely and valid data entry and reporting.
• Provide logistical support to our Partnership Managers as they personally engage with our supporters.
• Oversee our supporter experience and engagement touchpoints—ensure that Give Freedom supporters receive timely, professional, and meaningful one on one support as they reach out to us, assisting them as they deepen their understanding and engagement of our work.
• Finance Department—assist with financial support including donor receipting, general budgeting and planning alongside financial experts.

This Operations Officer is a generalist who will need to have an in-depth understanding across all areas of Give Freedom.

This role requires strong administration and organisational skills, customer service and communication skills, analytical skills for data management and system processes, and financial management. We are seeking an Operations Officer who is confident and is professional, warm, and authentic in nature.

KEY RESPONSIBILITIES

The Operations Officer is responsible for:

Donor Management

• Oversee all aspect of our CRM system including key stakeholder training
• Data governance of our CRM system to ensure accurate, timely and valid data entry
• Implementation of relevant donor lifecycle actions (i.e. lapsed or at-risk donors)
• Create and implement key processes and procedures as required

Logistical Support—Partnership Managers

• Provide logistical support to our Partnership Managers as they engage with supporters
• Assist in the identification of donor lifecycle engagement points
• Liaise with the Partnership Managers to track supporter engagement in the CRM
• Assist with resource management for Partnership Managers
• Create and implement key processes and procedures as required

Supporter Experience

• Ensure supporter enquiries—via email or phone—are responded to in a timely manner
• Management of donor requests—carefully listen to our supporters’ queries and concerns, answer questions and solve problems
• Review, maintain and update supporter data
• Create and implement key processes and procedures as required
• Ensure all processes related to supporter experience are streamlined
• Have an in-depth working knowledge of the work of Give Freedom and the holistic understanding of our operational business details and systems to be able to respond to donors and share the impact of our work to our supporters

Finance

• Assistance to specifically manage financial matters relating to Give Freedom International alongside external financial experts.
• Depending on the person this may include—financial analysis, tracking cash flow, financial planning and forecasts including recommendations.

This role has a base hours of 15 hours per week—with the ability to flex-up to 20 hours per week as needed. This is a sole trader (ABN required) contract position, which is paid at a fixed hourly rate for hours worked. Although this role is a contract position, the intention is this is an ongoing long term position that is reviewed annually.

This role can be worked flexibly a few hours each day—or at least 3 days a week.

This role would suit a highly experienced candidate looking for flexibility around other commitments such as family as the specifics of days/hours worked can be negotiated. The role would also suit someone who is comfortable working virtually and has a keen sense of responsibility. This role can be undertaken anywhere in Australia from home.

KEY ACTIVITIES

• CRM data management
• Communication and liaising with supporters, partnership managers, marketing department, managing director and CRM company via email, phone and virtual meetings
• Supporter experience management
• Financial management
• Training of core stakeholders

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

Required Qualifications

• Certificate or Bachelor degree in administration, customer service, data management, finance, banking or a related field—or relevant on the job experience

Desired Qualifications

• Not-for-profit experience
• Business Activity Statement (BAS) experience
• General financial knowledge and experience
• Data management experience
• Customer service experience
• Experience using Xero
• Experience using NFP CRM software (Raiser’s Edge NXT highly desirable)

Experience

• 3+ years of experience in similar or related role—such a Supporter Engagement Officer, Data Manager Officer, Customer Service Officer, Executive Assistant or Financial Officer—preferably in a non-profit organisation

Core competencies

• Excellent administration and organisational skills
• Excellent interpersonal skills
• Excellent customer service and communication skills—including both written and verbal
• Excellent data management and analytical skills
• Sound finance management, planning and forecasting competencies
• Aptitude for problem solving and decision-making
• Aptitude for fostering positive relationships—be approachable, impartial, diplomatic
• Good technical skills
• Problem solving skills
• Can work independently and collaboratively with others

Enquiries relating to this job can be sent to [email protected], using the subject line: Operations Officer enquiry via EthicalJobs.

To submit your application, click Apply Now.