• Maximum Term Contract (Maternity Leave Cover), Full Time (1 FTE)
• Co-Location/Good Shepherd Offices – VIC or NSW
• SCHADS Level 5, $99,324.83 (plus super and salary packaging)

Role Purpose

The Case Coordinator is an integral member of the Corporate Referral and Financial Hardship program which delivers high-quality, short-term support and service navigation to clients experiencing complex support needs, including people experiencing family violence, risk of homelessness, mental ill health and other vulnerabilities.

While this program is not intended to replace existing crisis services, Case Coordinators will work with people who are in crisis, including those experiencing family violence and homelessness. 

Key Responsibilities

• Respond to incoming calls from new clients and make outbound contact to connect with recently referred clients. This includes regular dedicated inbound phone shifts to respond to inbound calls.
• Complete initial assessments with clients over the phone using a trauma informed approach that includes exploring their individual circumstances, ensuring that the scope of the service is explained, safety is assessed, and that privacy and consent is discussed.
• Support clients who may be distressed or in periods of crisis to access required supports.
• Develop support and referral plans using a strengths-based approach and provide support to clients over the phone to assist them with identifying and connecting with key support services.
• Undertake research for clients, locating appropriate referrals for a variety of support needs.

About you

• Tertiary qualification in Social Work, or similar level qualification in a human services discipline, such as Psychology.
• Demonstrated capacity to provide support coordination or service navigation, including the ability to carry out comprehensive risk and needs assessments and respond appropriately.
• Demonstrated understanding of a trauma-informed approach and ability to work with clients with multiple vulnerabilities and who are experiencing financial crisis, family violence, risk of homelessness, neglect, abuse, disability or mental ill health.
• Demonstrated understanding of financial hardship and ability to recognise financial risk factors.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive. 

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)

• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Employee Assistance Program, a free and confidential counselling service
• + more

How to apply

Please click 'Apply now' to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria.

Please apply as soon as possible, applications are considered as they are received.

To view the position description click here or visit our website

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.