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Case Manager / Care Coordinator - Corporate Referral Program (Remote)

Good Shepherd Australia New Zealand
  • Join a growing NFP organisation empowering the lives of women, children & families
  • Be part of a new national telephone & online program
  • Work from home
  • Full time, (12 month contract)
  • $86,546 + super, salary packaging (up to $18,000 tax free) & gifted leave

About the role

The Case Coordinator is an integral member of the Corporate Referral and Niche program which delivers high-quality, short-term support and service navigation to clients experiencing complex support needs, including people experiencing family violence, risk of homelessness, mental ill health and other vulnerabilities.

Clients are referred to this program by several corporate partners who have identified that their clients are experiencing financial hardship along with other support needs. The Case Coordinator’s role is to assist these clients to access supports that meet the full range of their needs including accessing financial hardship services when appropriate.

This position will complete initial needs and risk assessments with our clients, develop agreed care plans and provide short-term care coordination to support clients to engage with and navigate the support system. We use a client-centred approach that is both trauma-informed and strengths-based, with a focus on promoting outcomes to improve client safety and wellbeing.

This is a national service providing telephone and online support.

About you

To be considered for this position, you will have:

  • A tertiary qualification (Degree) in Social Work, Psychology or a related tertiary discipline is essential
  • Demonstrated capacity to provide support coordination or service navigation, including the ability to carry out comprehensive risk and needs assessments and respond appropriately
  • Demonstrated understanding of a trauma-informed approach and ability to work with clients with multiple vulnerabilities and who are experiencing financial crisis, family violence, risk of homelessness, neglect, abuse, disability or mental ill health
  • Demonstrated understanding of financial hardship and ability to recognise financial risk factors
  • Demonstrated capacity to work flexibly and respectfully with a diverse range of people, including people with cultural, gendered, and socially and economically diverse backgrounds, people who experience health concerns or disabilities, carers and people who have not previously accessed a community services system
  • Previous experience providing phone-based support including intake and assessment experience

Depending on your location, you may need to provide evidence of Covid-19 vaccination, or medical exemption.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory reference checks, a current Employment Working with Children Check, National Police Check (International Police Check if resided overseas in the last 10 years) and proof of the right to work in Australia.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd

Our strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Why work with us

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

  • We pay above the Award from December 2021
  • Salary packaging (which can add up to $18,000 tax-free pay per year)
  • Paid study leave
  • Paid parental leave
  • Gifted leave at Christmas and Easter
  • Additional purchased annual leave
  • Flexible work hours/working from home where possible
  • Long service leave due after 10 years, with access after seven
  • Employee Assistance Program, a free and confidential counselling service

For a confidential chat, please contact Audrey Hamilton, Program Lead – Corporate Hardship & Niche Programs on t: 03 5970 7007.

A position description is attached.

Please apply as soon as possible, applications are considered as they are received.

In line with various State Government's COVID-19 health and safety requirements, Good Shepherd’s assessment and induction processes may be facilitated remotely using various online tools. The People and Capability Team in collaboration with hiring managers will work with you to find the most appropriate method to ensure your safety and wellbeing and that of our employees.

How to apply

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