• Full Time - Max term contract until 30 September 2024
• Southport based - 100% on site based role
• SCHADS 4 - $83,684 plus superannuation and salary packaging

ABOUT THE ROLE

Good Money is a joint initiative of Good Shepherd (GSANZ), NAB, and the State Government providing community finance products and services within a place-based model.

The Community Financial Inclusion Officer provides community finance products and services, including No Interest Loans, directly to customers. These products and services aim to improve the wellbeing and social inclusion of people who are disadvantaged and on low incomes. This role is the initial point of contact for customers, assesses their needs and refers them appropriately, and delivers direct services (community finance products).

This direct service delivery includes achieving targets, maintaining quality of products and customer service, completing budgets and loan applications with customers. Additionally, they will contribute to the smooth day-to-day operation of the Good Money site, the partnership development activities to increase client awareness and contribute to the state and national activities as is appropriate, particularly micro finance.

This role will report to the Good Money Store Manager – Southport.

Key Responsibilities

• Greet clients and guide them through the Good Money finance options.
• Respond to enquiries (phone, face-to-face and online), assess eligibility, determine customer needs and respond appropriately (this may be through providing direct services, information provision, or referrals to internal and external supports).
• Assist people from diverse backgrounds with complex needs in a way that is respectful, appropriate and professional.
• Utilise local networks to provide information and make referrals to other support services, as required.
• Assist clients with all aspects of loan applications, including conducting one-on-one interviews with clients, preparing a budget with them, and checking supporting documentation.
• Respond to enquiries regarding existing loans and ongoing loans management (this may include following up with customers who have missed repayments).
• Contribute to community engagement and partnership development activities, to increase the number of customers who access Good Money services.
• Ensure accurate customer records are kept using Good Money’s customer database.
• Perform day-to-day administrative duties and data entry.
• Contribute to the store performance and success by meeting targets.
• Contribute to state and national micro finance activities, as is appropriate.
• Participate in regular team and other meetings as required.

This role is not required to provide financial counselling, financial advice, or deal with complex financial legal matters, however, will facilitate access to financial counsellors, community legal and other services.

ABOUT YOU

Qualifications and Experience

• Certificate or Diploma in Community Services, or equivalent community services/loan provision experience.
• Experience working with complex clients or customers would be highly regarded.
• Excellent interpersonal, written and verbal communication, negotiation and advocacy skills.
• Ability to develop and maintain spreadsheets and data bases accurately; and experience using web-based software to manage information.

ABOUT US

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform.

We currently offer micro finance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Long service leave due after 10 years, with access after seven
• Employee Assistance Program, a free and confidential counselling service

Employment is subject to:

• Proof of Relevant Qualifications/Registration
• National Police Check 
• International Police Check if you have resided overseas for 12 months or more in the previous 10 years or who have been a citizen or permanent resident of a country other than Australia
• A current Employee Working with Children Check (WWCC) 
• Proof of the right to work in Australia

The above requirements will need to be supplied and verified prior to commencement.

HOW TO APPLY

To apply please submit a short covering letter outlining your relevant skills and experience along with your CV. Please apply as soon as possible, applications are considered as they are received.

Please email [email protected] using the subject line: Community Financial Inclusion Officer enquiry via EthicalJobs for any enquiries.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.