• Maximum Term Contract, Full Time (1 FTE)
• Based in La Trobe Street, Melbourne OR open to various locations
• SCHADS Level 4, $86,828.60 (plus super and salary packaging)

Role Purpose

As a dedicated Microfinance Officer, you will guide clients through the Good Shepherd NILS application process. You will assist clients of diverse backgrounds with all aspects of loan applications, including conducting one-on-one interviews with clients, checking supporting documentation and submitting their applications for assessment.

Key Responsibilities

• Receive and assess microfinance and microenterprise referrals with empathy, empowering clients throughout the application process.
• Guide clients through loan applications, conducting interviews, financial discussions, and verifying supporting documentation.
• Identify financial risk factors and prioritise referrals to financial counselling, financial well-being, or legal support services, aligning with client goals.
• Mitigate fraudulent applications through identification of relevant risks (identity, payment risk, etc..) throughout the microfinance application process and escalating as required.
• Provide high-quality, trauma-informed support to help clients make informed choices for their well-being and self-determination.

About you

• Certificate or Diploma in Community Services or Finance desirable or experience in a similar role
• Experience with loan origination
• Knowledge of the financial and credit industries and community services system desirable
• Well-developed consultation and collaboration skills and be able to work in complex work environments
• Experience in NILs origination or understanding of finPOWER would be desirable

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.  

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Employee Assistance Program, a free and confidential counselling service
• + more

How to apply

Please click 'Apply Now' to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria. Please apply as soon as possible, applications are considered as they are received.

To view the position description please see attached document. 

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.