About the role

• Full Time, Maximum Term Contract
• Latrobe Street, Melbourne
• SCHADS 5.1 - $95,737.20 plus superannuation and salary packaging

The Technical Business Analyst will work closely with business stakeholders and technical teams to analyse business requirements, identify gaps, and provide solutions in Salesforce and for the broader technology landscape. 

Key Responsibilities

• Work with business stakeholders to gather and analyse business requirements and translate them into technical solutions with a focus on Salesforce Initially. The role may evolve over time to supporting other technologies (Writing and managing User stories, change requests, Tasks, and managing bugs)
• Support Scrum master and Product owner to Drive requirement gathering sessions, facilitate workshops and provide solutions for streamlining delivery.
• Create and maintain technical documentation within JIRA and Confluence.
• Analyse business processes and workflows to Identify areas for Improvement and make recommendations. 
• Collaborate with team members ensure smooth implementation of change requests.

About you

• Educational background in IT or Computer science.
• Minimum of 1-2 years in a similar role.
• Industry experience gained in the Not-for-Profit sector or Corporate/Government sectors performing a similar role.
• Experience facilitating workshops and interviews to collect information from a diverse range of stakeholders.
• Good understanding of the Salesforce platform Including Sales cloud, service cloud & nonprofit success pack.
• Ability to confidently engage with internal stakeholders and 3rd parties.
• Flexible and adaptable to changes in direction whilst keeping controls, procedures and documentation updated.

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer micro-finance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality. 

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Long service leave due after 10 years, with access after seven
• Employee Assistance Program, a free and confidential counselling service

How to apply

Click 'Apply Now' to submit a short covering letter outlining your relevant skills and experience along with your CV. Please apply as soon as possible, applications are considered as they are received.

To request a copy of the position description, please email [email protected] using the subject line: Technical Business Analyst enquiry via EthicalJobs.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.