Good Things Australia is a social change organisation focused on improving lives through digital technology.

As a registered charity and part of the Good Things Foundation Group, we have become a leader in digital inclusion since 2017. With Federal Government funding secured for the next three years, we are diversifying and expanding our reach to drive greater impact.

The Head of Products & Technology will lead the strategic use and enhancement of our digital platforms, particularly leveraging investments in Salesforce, to scale services for community organisations and digitally excluded individuals.

This role will:

• Support the Executive Team in service design, platform roadmapping, and delivery to meet user needs while balancing live support and new developments.
• Foster a collaborative, high-performing culture and contribute to the organisation's long-term technology vision.
• Oversee the technology budget, operational efficiencies, and technology risk management frameworks.
• Administer and maintain core systems such as Salesforce Not-for-Profit Experience Cloud, Zoom, Orrto, Google Workspace, and other applications, ensuring integration and security compliance.

Key Objectives and Accountabilities

Collaboration, Leadership, and Strategy

• Collaborate with the Executive Team and strategic partners to shape and influence the technology strategy.
• Provide expert advice on emerging technologies to enhance service delivery and product development.
• Build and maintain strong relationships with industry leaders, peak bodies, staff, and clients.
• Foster a culture of continuous learning and alignment with organisational values and goals.
• Support the development and management of the technology budget for resource efficiency.
• Plan for scalability, new service design, cyber security, user needs, and emerging technologies.
• Use data-driven decision-making to manage risks, seize opportunities, and inform improvements.

Product and Service Development

• Lead the design, development, and optimisation of the product pipeline.
• Drive continuous product improvement and innovation based on industry trends and stakeholder feedback.
• Manage products from ideation to launch, maintenance, and evolution.
• Infrastructure and Vendor Contract Management
• Select and manage technology vendors and service providers, negotiating contracts and SLAs.
• Evaluate SaaS vendor security and compliance.
• Monitor vendor performance, manage cloud services, and ensure proper integration of applications.
• Implement strong access controls and conduct regular audits of vendor compliance.

Salesforce and Systems Administration

• Serve as the primary manager of the Salesforce environment for ~20 users.
• Oversee user account maintenance, configuration, reporting, and dashboards.
• Collaborate with vendors to scope complex Salesforce developments and manage change requests.
• Train new users and enhance Salesforce skills across the organisation.
• Maintain up-to-date system documentation for maintenance, resiliency, and business continuity.
• Administer cloud applications (e.g., Google Workspace), ensuring user onboarding, permissions management, and system upgrades.
• Ensure seamless customer journeys via web-based applications and Salesforce integrations.

Data and Reporting

• Provide regular IT issue analysis and reporting to the Executive Team.
• Lead the development and implementation of the Data Strategy and Outcomes Framework.
• Support reporting through insights derived from Good Things data and external datasets.
• Conduct data audits and manage databases to meet reporting requirements for funded projects.

IT Support Services

• Develop and implement a new IT support framework for Good Things Australia.
• Monitor third-party software usage and maintain an up-to-date asset register.
• Provide backup IT support, including troubleshooting hardware and software issues.
• Implement clear onboarding and training processes for new staff.
• Measure and improve service satisfaction levels.

Cyber Security and Data Privacy

• Support the development and management of a Cyber Security Framework.
• Implement robust security protocols and ensure compliance with relevant laws and regulations (e.g., GDPR, Australian Privacy Act).
• Maintain disaster recovery and data backup plans.
• Coordinate staff training and awareness around cyber security

To apply, please send a copy of your resume along with a cover letter (no more than 2 pages) addressing key Objectives and Accountabilities and detailing your relevant skills and experiences.