About the Organisation

Greenacres is one of the leading disability service providers in the region, providing services and programs from 24 different sites in Wollongong, Shellharbour, and Shoalhaven. Each week, we support over 600 people to live the life they imagine by delivering a range of person-centered services. We have been doing this across the Illawarra and Shoalhaven for over 70 years.

Due to continued growth, we are seeking people who share our values of Fairness, Inclusion, Respect, Excellence, and Safeguarding.

About the Role

We are seeking an Information & Communications Technology (ICT) Coordinator to ensure that Greenacres' day-to-day IT needs are met effectively. In this role, you will work closely with our Consulting Chief Information Officer to coordinate all aspects of IT, including external vendors, providers, and any project staff assigned to the IT team. You’ll collaborate with various stakeholders to drive the successful implementation and maintenance of technology solutions.

This is a part-time position (50 hours per fortnight, 5 hours per day) with flexible start and finish times, including the option to work from home one day per week.

Primary Responsibilities

• Collaborate on developing and executing IT strategies aligned with Greenacres’ goals.
• Implement ICT initiatives from the yearly Operational Plan.
• Ensure IT systems operate effectively to support service delivery.
• Manage infrastructure, services, and software to meet business needs.
• Provide technical support and manage vendor relationships.
• Maintain system security and support cybersecurity initiatives.
• Ensure disaster recovery plans are up-to-date.
• Work within the IT budget and conduct regular audits of IT assets.
• Identify and implement solutions to improve IT processes.
• Act as the key contact between Greenacres and IT service providers.
• Provide IT support to staff and advise on best practices.

The operations and services provided by Greenacres is governed and assessed against the NDIS, ‘National Disability Insurance Scheme’ Guidelines and Practice Standards. You must clearly understand, adhere and deliver quality services aligned to the NDIS Practice Standards and NDIS Code of Conduct.

Benefits:

• Paid under the SCHADS Award – Level 5
• $5200 Annual travel allowance
• Over Award Payment of $0.30 per ordinary hour
• Superannuation of 11.5%
• Salary packaging up to $15,900
• Access to an Employee Assistance Program
• A culture of diversity and respect
• Free flu vaccinations
• Premium Perks including exclusive discounts across hundreds of retailers
• Years of Service Awards

Required Skills

• 5+ years IT experience with a relevant qualification
• Experience in Desktop, Server, Networking, and Applications support
• Proven vendor management skills
• Strong communication skills
• Understanding of tech trends, security, and compliance
• Current driver’s license
• Knowledge of Essential 8, IS27001 (preferred)
• Systems analysis, business analysis, and project management experience (preferred)

Probity Requirements

• National Police Check
• NDIS Worker Orientation Module – Quality, Safety & You
• NDIS Worker Check (NDISWC)
• Working with Children's Check
• The Right to Work in Australia 

Applications will be assessed as submitted. Only shortlisted applicants will be contacted for an interview. For further information, please contact Grant on 0403 063 385.

To be considered for this position, please send an up-to-date resume and cover letter. Interviews will be conducted as applications are received.

Greenacres is an EEO Employer, and we encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities.