Habitat for Humanity is a global not-for-profit provider of housing for low-income families in need. Established in 1976, Habitat for Humanity has changed the lives of people all over the world. Today, Habitat for Humanity works in thousands of communities around the world and has built, rehabilitated and repaired over one million homes, helping more than 59 million people. We are an inclusive workplace and believe that people should be employed on the basis of merit. Our vision is a world where everyone has a safe and decent place to live.

In Australia, Habitat supports vulnerable families through the building and repair of homes and domestic violence refuges, construction training for women and providing subsidised rentals to vulnerable families. Our services include various volunteering programs for corporates, schools and individuals, disaster recovery assistance and partnerships to provide and improve housing solutions.

It is an exciting time at Habitat for Humanity Australia (HFHA). Our three-year strategy will support our ambitious goal of increasing our impact in Australia and throughout the Asia Pacific region. This will only happen through new innovations, new ways of thinking and the right people. We will shortly be located in a fantastic space based at UTS in Haymarket.

HFHA supports flexible working practices. This role is a part-time two day a week role.

The Direct Marketing Administrator will support the objectives of the fundraising team by ensuring best practice processes are followed and donor and volunteer data is well managed and maintained. The successful applicant will play a key role in contributing to HFHA’s strategic fundraising and volunteering objectives, including the implementation and evaluation of direct marketing campaigns such as donation appeals and domestic and overseas volunteering.

As the Direct Marketing Administrator, your duties will include:

Assist the Direct Marketing Manager in the implementation of direct mail and online appeals, including the exporting of data and preparation of materials.

• Provide a timely summary of results following campaigns to be analysed, enabling continuous learning and improvement.
• Provide administrative support through the use of the Customer Relationship Management system (Salesforce) and Volunteer Management platform.
• Assist the corporate volunteering program by overseeing the booking calendar, providing customer service to key contacts, responding and actioning requests from partners.
• Providing reliable ad hoc administrative support including general email inboxes are answered appropriately.

Knowledge & Experience

Essential:

• High level of customer service at all times and the ability to represent HFHA positively
• Ability to learn quickly and enthusiastically
• Microsoft Office proficient, in particular Excel, Word and Outlook
• Proven ability to work autonomously or collaboratively as part of a team
• Demonstrated organisational and time management skills
• Demonstrated ability to manage priorities

Desirable:

• Experience working in a Not-for-Profit Organisation
• Knowledge of Salesforce CRM (or similar)

The successful applicant will also need to:

• Provide evidence of a clear criminal history and adhere to HFH's Code of Conduct, policies, and procedures.
• Have solid relationship and customer service ethics, be proud and supportive of Habitat’s work, and the ethos of a Christian aid organisation and its mission and vision.

Habitat’s Statement of Expectations surrounding Safeguarding

Habitat for Humanity requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse; safeguards the rights of beneficiaries and community members (especially children); and promotes the implementation of Habitat for Humanity’s code of conduct.

For any questions about the role please email Lualhati at [email protected] using the subject line: Direct Marketing Administrator enquiry via EthicalJobs.