Haven Home Safe is a commercially operated, profit-for-purpose homelessness organisation specialising in housing solutions with the aim of providing hope and care to Victorian communities to prevent homelessness and end housing stress.

Our caring and passionate team is now seeking a dedicated Case Coordinator to join our Bendigo office in Victoria, on a fixed term parental leave contract until 30 June 2025.

You will play a crucial role in providing case management to families and individuals who are homeless or at risk of becoming homeless, proactively supporting clients with a tailored plan to obtain adequate accommodation.

Some Key Responsibilities Include:

• Maintain a client case load in line with funding and program guidelines.
• Support each client with a tailored case plan using a client-centred framework.
• Support clients to improve their capacity to obtain adequate accommodation through the provision of tailored and holistic case management.
• Proactively assist clients to move towards self-reliance by working within a strengths-based, solution-focused framework and delivery of appropriate assessment, planning and review procedures
• Working proactively with key external agencies to support clients throughout their case management to ensure safe and appropriate outcomes are sought.

You will have a sensitivity to cultural awareness and needs of clients, and an ability to work with limited direction. This is a multi-skilled team environment, with all team members striving to deliver a high quality of customer service to some of the most vulnerable people in the community.

Some other Qualifications:

• A formal qualification in related disciplines such as Social Work, Community Services, Welfare, Social Sciences or other relevant qualifications (highly desirable) or significant experience in a similar position.
• Demonstrated experience in a dynamic social service setting servicing clients and/or experience working with homeless individuals and families or people experiencing housing crisis.
• Experience using Microsoft Office (Word, Excel, Outlook, Teams etc.).
• Knowledge of Customer Relationship Management databases.
• Haven Home Safe requires all its staff, volunteers, directors and contractors to have had their first two vaccine doses for COVID-19, recognising the important role this plays in our ability to continue to support the communities we serve and to keep all of us safe.

Haven Home Safe is committed to building an inclusive workplace where all people feel valued, are empowered to bring their complete, authentic selves to work, and have equal access to opportunities to help them reach their full potential. We welcome applications from Aboriginal and Torres Strait Islander peoples, People with disabilities, culturally and linguistically diverse people, including refugees to our country, and Lesbian, Gay, Bisexual, Transgender, Intersex, and Queer+ (LGBTIQ+) community.

Applications will be assessed as received so please don't hesitate in applying.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion or more information, please contact our hiring manager at [email protected] using the subject line: Case Manager - Bendigo enquiry via EthicalJobs.