Who we are

Haven; Home, Safe is a commercially operated, profit-for-purpose homelessness organisation specialising in housing solutions, providing hope, care and help to Victorian communities to prevent homelessness and end housing stress. Our organisation is on a journey to provide more homes and more support, through more meaningful partnerships. 

Why work for us?

You will be joining a committed team that is building the capacity to be a force for good. We are delivering innovative support programs and property and tenancy management solutions to some of the most vulnerable people in our community. We have deep empathy for the communities in which we are embedded; always focused on the people who need us most. 

Role Purpose

As a key member of our Engagements and Supports function, you will provide tailored client support and case management to individuals and families experiencing or facing homelessness in the Mallee region. Working proactively with key external agencies, you will support clients throughout their case management to ensure safe and appropriate services and resources are available to meet their needs and facilitate positive outcomes. 

You will be located in our Mildura office in Victoria, on a fixed term contract until end of February 2025.

Key Responsibilities Include:

• Maintain a client case load in line with funding and program guidelines.
• Support each client with a tailored case plan using a client-centred framework.  
• Support clients to improve their capacity to obtain adequate accommodation through the provision of tailored and holistic case management.  
• Proactively assist clients to move towards self-reliance by working within a strengths-based, solution-focused framework and delivery of appropriate assessment, planning and review procedures 
• Collaboration and relationship building with key external agencies to provide a range of housing solutions and wrap-around support
• You will have a sensitivity to cultural awareness and needs of clients, and an ability to work with limited direction. This is a multi-skilled team environment, with all team members striving to deliver a high quality of customer service to some of the most vulnerable people in the community.

What you will bring:

• A formal qualification in related disciplines such as Social Work, Community Services, Welfare, Social Sciences or other relevant qualifications, or significant experience in a similar position.
• Demonstrated experience in a dynamic social service setting servicing clients and/or experience working with homeless individuals and families or people experiencing housing crisis.
• Experience using Microsoft Office (Word, Excel, Outlook, Teams etc.).
• Knowledge of Customer Relationship Management databases.
• Haven Home Safe requires all its staff, volunteers, directors and contractors to have had their first two vaccine doses for COVID-19, recognising the important role this plays in our ability to continue to support the communities we serve and to keep all of us safe.

To apply, please click 'Apply Now' and follow the process to upload your CV and cover letter.

Alternatively, for a confidential discussion or more information, please contact our hiring manager at [email protected] using the subject line: Case Manager - Mildura enquiry via EthicalJobs.

Haven Home Safe is committed to building an inclusive workplace where all people feel valued, are empowered to bring their complete, authentic selves to work, and have equal access to opportunities to help them reach their full potential. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally and linguistically diverse people, including refugees to our country with permission to work, and Lesbian, Gay, Bisexual, Transgender, Intersex, and Queer+ (LGBTIQ+) community.