About Haven; Home, Safe

Haven; Home, Safe is a not-for-profit homelessness organisation, specialising in providing housing solutions, generating hope, and equipping Victorians with hope, care, and referrals. We are working hard to prevent homelessness, end housing stress and provide more homes, support, and resources.

Why Haven; Home, Safe?

We’re committed to being a force for good, a force for change. We partner with support to deliver innovative programs, support mechanisms and source property and tenancy management solutions. Join an organisation where respect and empathy are embedded in our culture and our focus is on where people need it most.

We’ve embraced a flexible working culture that provides our employees the opportunity to maintain a healthy work and life balance while performing challenging yet rewarding work. You will also be rewarded with a competitive salary, options to salary package living expenses, purchase additional leave, participant in development and growth opportunities and much more!

About the Role

Tenancy and Property Managers provide work to ensure Haven; Home, Safe home's are compliant with the Residential Tenancy Act 1997 and aid in supporting efforts including but not limited to tenancy sign up, asset management, maintenance reporting, rent review, complaint management and stakeholder engagement.

Key responsibilities of the role include:

• Managing and maintaining a client case load in alignment with program guidelines.
• Utilise a client-centred framework to develop tailored case plans for each client, including conducting assessments, organising referrals and education.
• Support clients in improving their capacity to secure adequate accommodation through holistic case management.
• Proactively assist clients in achieving self-reliance using a strengths-based, solution-focused approach.
• Proactively liaising with community service organisations, such as Centre for Non-Violence
• Maintain accurate and professional client records, case notes, and documentation.

This role is being offered as a full time, fixed term opportunity until October 2024, based at our Bendigo Office.

About You

We’re looking for an individual who has:

• Experience working in the community service sector and/or real estate in tenancy and property management.
• Well-developed negotiation and conflict management skills.
• Ability to work within various requirements including program, legislative and budgetary constraints.
• An understanding and empathy of the structural constructs of poverty and homelessness.
• Ability to work under limited direction.
• A knowledge, understanding and empathy of the structural constructs of poverty and homelessness.
• A current Real Estate Agents certificate (desirable).
• Sound knowledge of Microsoft Office Suite (Outlook, Word, Excel).

Interested?

Apply Now! Please submit your resume, cover letter and response to key selection criteria as described in the attached position description.

For more information or a confidential discussion, please contact Wendy, Program Coordinator on (03) 5444 9061.

Haven; Home, Safe is committed to building an inclusive workplace where all people feel valued, are empowered to bring their complete, authentic selves to work, and have equal access to opportunities to help them reach their full potential. We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally and linguistically diverse people, including refugees to our country, and Lesbian, Gay, Bisexual, Transgender, Intersex, and Queer+ (LGBTIQ+) community.