• Full-time opportunity available in our Melbourne National Office
• Hybrid role - WFH and from the office
• Competitive salary with generous salary packaging benefits

What is headspace National

headspace is the leading youth mental health organisation in Australia. Recognised nationally, headspace helps thousands of young people, and their family and friends, access vital support through our headspace services in over 149 communities across Australia. To learn more about headspace and the services we offer, visit headspace.org.au.

About the role

This exciting and diverse position will:

• Support our IT Operations Team to work with and assist all departments of headspace National
• This role will ensure that all IT administrative and support tasks and functions are carried out with a high level of accuracy and customer service
• Provide technical and troubleshooting IT support at Level 1-3
• Evaluate and procure IT software and hardware, as well as install, configure and maintain hardware and software for new and existing employees
• Ensure all IT support and service request tickets are responded to and/or resolved in a timely manner in line with their severity/priority
• Anticipate potential issues, make suggestions to mitigate issues and identify opportunities for continuous improvement
• Provide after-hours IT Support, under the IT team after-hours support roster

Who we're looking for

headspace is seeking someone with:

• A combination of relevant experience or education/training in a corporate IT support position including in first level IT support and IT systems. New graduates will also be considered for this role.
• Advanced technical and troubleshooting skills, with a continuous improvement approach.
• Strong stakeholder management with well-developed interpersonal skills and a customer centric approach.
• Well developed ability to multi-task and problem solve in order to achieve outcomes within agreed timeframes and under time pressures.
• Understanding of LAN environments and SharePoint would be advantageous

What's on offer

• Generous salary packaging - up to the maximum amount for a charity organisation ($15,900). For more information on salary packaging, please refer to: https://www.smartsalary.com.au/
• Flexible work environment - (Hybrid Model - Where you can work from home and in our Brisbane/ Melbourne CBD office, to support your work/life balance)
• Professional development opportunities - including leadership programs, regular line management support, one on one and group coaching and tailored skills development
• Outstanding CBD location, with excellent on-site facilities
• A focus on well-being - Social and wellbeing committees, EAP, other initiatives to support a holistic approach to wellbeing
• A commitment to diversity - we welcome all people, irrespective of ethnicity, lifestyle choice, faith, sexual orientation and gender identity

How to Apply

• Click on 'Apply Now' to view the position description, and to complete your application.
• Your application must include a resume and cover letter addressing the 5 key deliverables listed below:

Key Deliverables

• Provide technical and troubleshooting IT support at Level 1-3
• Evaluate and procure IT software and hardware, as well as install, configure and maintain hardware and software for new and existing employees
• Ensure all IT support and service request tickets are responded to and/or resolved in a timely manner in line with their severity/priority
• Anticipate potential issues, make suggestions to mitigate issues and identify opportunities for continuous improvement
• Provide after-hours IT Support, under the IT team after-hours support roster
• For more information contact Andrew Jacobs, IT Support Manager - [email protected] using the subject line: IT Support Officer enquiry via EthicalJobs.

To be eligible for this position you must

• Have the right to live and work in Australia
• Have a current Working with Children Check (WWCC) or equivalent, and/or pass all of the WWCC(s) required for this role (please note that for some roles, headspace requires WWCCs for other State/Territories in addition to your Home State)
• Satisfactorily undergo a headspace Police Check

headspace is committed to being a child safe and child friendly organisation that recognises, respects and promotes the rights of children, young and vulnerable people.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this role and all current vacancies.