• Full-time position

about us

Hireup is an online platform and community for people with disability and their families to find, hire and manage support workers that fit their needs and share their interests. Whether it’s support with getting to work or catching a local footy game, Hireup gives people the tools to live life on their own terms.

With thousands of registered users and support workers in big cities and remote communities all across Australia, Hireup is a national network of local supports, committed to delivering an individualised approach to support and community-driven future for the disability sector. As a purpose-led organisation with over 200 HQ staff (and growing), we are dedicated to powering the evolution of the disability sector. We do this by keeping the community at the heart of our decision making and encouraging a culture defined by kindness, innovation, equality and storytelling.

The Hireup team is focused on delivering a quality experience for our users, at the heart of which is our Service team. Comprising our Community Support, Trust and Safety and Incident Response teams, the Service team is responsible for the wellbeing and satisfaction of our users. As frontline staff, our Service team listens with intent and responds with integrity in its efforts to ensure our users feel heard, supported and satisfied.

about the role

The Behaviour Support Advisor is responsible for ensuring the clients with complex behaviour support needs are supported safely and in a way that works for each individual. The advisor works closely with the behaviour support team, reviewing processes and improving service offerings for clients.

The Behaviour Support Advisor is creative in designing solutions with the community. Responsible for highlighting training and development of the Behaviour Support team and Hireup support workers, the advisor works closely with the Behaviour Support Team Lead and the Service Development Lead.

Working closely with the Head of Complex Support and the Complex Support Operations Lead, apply your industry and professional experience to innovatively co-design and support the teams in the implementation of strategic initiatives.

The big picture

• Join one of Australia's fastest growing product companies
• Support teams that are making a big impact for the Hireup community
• Support the executive’s effectiveness by ensuring there is a high level of administrative support to the team and external clients
• LinkedIn has named Hireup one of Australia’s top startups to work for!

Priorities – the work

• Ensure industry excellence, aligning with the NDIS Practice Standards
• Build relationships with and liaise with external stakeholders such as other service providers, allied health professionals and the NDIA Quality and Safeguards Commission
• Work cross-functionally to influence from design stage to implementation within the Behaviour Support Team
• Assist the team in achieving key business metrics
• Think and problem solve creatively to ensure co-designed initiatives are implemented in a community focused and scalable manner
• Responsible for behaviour support related training and development of the behaviour support team and Hireup support workers, the advisor works closely with the Behaviour Support Team Lead
• Work closely with Product, Data, Service and Marketing in all cross-functional initiatives
• Highlight training opportunities to the Service Development Lead regarding capability requirements and development wants/needs of behaviour support team members
• Ensure all required and relevant policies are reviewed and updated annually
• Commitment to ensuring initiatives, policy and support on reducing restrictive practices
• Facilitating monthly restrictive practice authorisation panels
• Ensuring compliance with NDIS reporting requirements for both unauthorised and authorised restrictive practice

what we're looking for

• High communication skills
• Incredible listening and interpretation skills
• Ability to use a multitude of systems and programs such as Miro, G-suite, Confluence, Jira, tableau
• Thrive in an environment of productive, growth and change
• Perform well when working cross-functionally
• Independent decision making
• Strong relationship building skills
• Leadership and training capabilities

Apply now

To submit your application click the Apply Now button.

For more information about the role and how it fits within Hireup, contact our Talent Acquisition Manager Joshua Clements at [email protected] using the subject line: Behaviour Support Advisor enquiry via EthicalJobs.

People with lived experience of disability are strongly encouraged to apply.

The position is full-time and the salary will be dependent on experience. 

Hireup is dedicated to creating inclusive and accessible candidate experiences for all and we encourage you to contact us if you have suggestions on how we can improve or adjust our approach to ensure an enjoyable, fair and informative candidate experience.

Shortlisting is ongoing and interviews are being held as soon as candidates are identified; please do not rely on deadlines.