- Job posted on: 8th Oct 2021
- Applications close:
Hireup is an online platform and community for people with disability and their families to find, hire and manage support workers that fit their needs and share their interests. Whether it’s support with getting to work or catching a local footy game, Hireup gives people the tools to live life on their own terms.
With thousands of registered users and support workers in big cities and remote communities all across Australia, Hireup is a national network of local supports, committed to delivering an individualised approach to support and community-driven future for the disability sector.
As a purpose-led organisation with over 200 HQ staff (and growing), we are dedicated to powering the evolution of the disability sector. We do this by keeping the community at the heart of our decision making and encouraging a culture defined by kindness, innovation, equality and storytelling.
The Hireup team is focused on delivering a quality experience for our users, at the heart of which is our Service team. Comprising our Community Support, Trust and Safety and Incident Response teams, the Service team is responsible for the wellbeing and satisfaction of our users. As frontline staff, our Service team listens with intent and responds with integrity in its efforts to ensure our users feel heard, supported and satisfied.
Our Community Support Coordinators are responsible for answering the day-to-day requests and enquiries from our users, therefore ensuring the retention and satisfaction of all users on the platform. Our coordinators are excellent at fostering relationships and build trust with our users to ensure that the support delivered is safe, appropriate and individualised. They do this through delivering exceptional customer service, answering the questions of our user base, solving their challenges and unlocking opportunities within the Hireup community.
People with lived experience of disability are strongly encouraged to apply.
The position is full-time and the salary will be dependent on experience. For more information about the role and how it fits within Hireup, contact our Talent Acquisition Manager Joshua Clements at Josh.Clements@hireup.com.au, using the subject line: Community Support Coordinator enquiry via EthicalJobs.
Hireup is dedicated to creating inclusive and accessible candidate experiences for all and we encourage you to contact us if you have suggestions on how we can improve or adjust our approach to ensure an enjoyable, fair and informative candidate experience.
Community support coordinators to work the normal 9am to 5pm hours in line with Hireup's flexible working approach.
Shortlisting is ongoing and interviews are being held as soon as candidates are identified; please do not rely on external advertising deadlines.