The Hobart Clinic is changing! With a new Strategic Plan, an experience Board and CEO and a new Executive Team, we are excited about our future and looking to recruit capable and committed people to our team who want to help us achieve our vision of providing Life Changing Care.

About the Clinical Administration Officer role

The primary purpose of the Clinical Administration Officer role is to be the first point of contact with patients, their families, consumers, and external stakeholders and plays a crucial role in ensuring the smooth operation of administrative and billing processes.

The Clinical Administration Officer role has two key areas of work:

1. Patient Liaison:

• Utilise well-developed interpersonal and telephone communication skills to confidentially manage incoming calls, information, responses, and follow-ups for individuals using clinic services.
• Approach clients with a calm and compassionate manner.
• Manage sensitive information with the highest level of confidentiality and integrity.

2. Clinical Administration:

• Undertake a range of administrative tasks that support the organisation including but not limited to: records management, information management and booking systems
• Develop and edit documents and forms in line with the style guide.
• Demonstrate knowledge or training in medical terminology and advanced proficiency in MS Office Professional programs.
• Identify information gaps in patient record and pass on to clinical staff, ensuring patient records are accurately maintained and updated, with accurate attention to detail.
• Familiarity with medical software programs and electronic medical records (eMR) systems with understanding of billing and claims processes, including Medicare, Department of Veterans Affairs, and Private Health Funds procedures

Permanent, full time roles are available. Part time and casual roles may be considered.

About The Hobart Clinic

The Hobart Clinic Association Limited is a Not-For-Profit Company Limited by Guarantee and registered Charity.

Our Purpose is to provide mental health and wellbeing services for individuals, families and the community in recognition that mental health and wellbeing (like physical health and wellbeing) is something that affects us all.

Our Vision is focused on providing Life Changing Care.

At the heart of The Hobart Clinic are our Values which drive everything we do: Inspired; Teamwork; Growth Mindset and Brave.

Together, our vision, values, and brand promise form the basis of our success as leaders in the provision of mental health and wellbeing services which is our foundation as embark on a bold strategic plan to continue to grow into the future.

How to Apply

To apply for this job, please submit the following documents:

• CV;
• Cover Letter (1 to 2 pages outlining why you want to work at The Hobart Clinic and why you feel you are well suited to the role) and formal responses to the Selection Criteria (as listed on the Position Description).

For more information about the role, Please contact Nir Shrestha (Manager – Clinical Administration & Services Teams via email [email protected] using the subject line: Clinical Administration Officer enquiry via EthicalJobs.

For more information about how to apply, please contact [email protected].