• Full time, 76 hours per fortnight located in Perth.
• Salary: $53.84 p/hr + super  
• Salary packaging benefits (find out more here on what this means) 
• Working Monday to Friday.
• Discounts with a major health insurance provider.  
• We offer employees and their family members access to a confidential, and professional counselling service.  

Other benefits    

Knowing you are making a real difference in your community and being part of a team that celebrates your successes and supports you during challenges.   

HOPE has been a provider of community services in Western Australia for over 120 years, providing much needed support for people in the areas of alcohol and other drugs, mental health, justice and family and domestic violence.  

About the Opportunity 

The purpose of the Team Leader is having an oversight of the data and quality team and monitor quality compliance and evaluation against KPI’s, reporting, data and standards for the organisation.  

This role oversees quality of client work and data in consultation with Manager, Quality and Risk.  

The role is also required to write funder reports in consultation with Managers and work collaboratively with stakeholders.

Requirements of the Role: 

• Implement the HOPE audit schedule as allocated to them.
• Provide progress reports to referring agencies, practitioners, and funding bodies.
• Support services with the review, capture and evaluation of continuous improvement activities via the continuous improvement plan.
• Develop, implement, and maintain quality record management and document control systems and processes, which are in line with HOPE’s policies and standards.
• Ensure the team collects and reviews their data regularly to maintain accuracy and data integrity.
• Work with Governance and Risk Team Leader to ensure quality and risk information and system are streamlined across the areas of responsibility.

About you:

• Certificate or Diploma in Business Administration or equivalent capability from experience.
• Commitment to work in culturally secure and competent ways.
• Demonstrated experience at auditing and reporting on operational systems for a health or community services organisation.
• Proven track record in building and maintaining effective working relationships with a range of internal and external stakeholders.
• Demonstrated understanding of the principles of governance and quality assurance frameworks.
• Demonstrated experience in the development and implementation of policies and procedures, and the use of evaluation and risk management tools.
• Experience in service provision in the Alcohol and Other Drug, Mental Health and or Social Services sector.
• A broad understanding of the challenges and experiences of people in regional Australia.

Appointments will be subject to Australian residency/visa, satisfactory National Police check (within 3 months), Working With Children card, Current C or A class driver's license, First Aid Certificate, and suitable work referees.

Our Culture  

Hope strives to provide a safe workplace and promotes progressive policies that prioritise the health, safety and unique needs of our team. Hope’s ambition is to be an employer of choice by supporting staff to grow, learn, innovate and achieve their potential. We invest in developing our people to sustain the workforce built on ‘growing our own’. 

Find out more about Hope on our website. 

What to expect next  

If your application is shortlisted, you will receive a phone call to discuss your skill further and may be invited to attend an interview either online or in person at our local office/Hub.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

HOPE acknowledges and welcomes diversity in all its forms amongst staff and clients, including culture, language, race, ethnicity, age, disability, sexual orientation, gender identity, intersex variations, religion, and socio-economic and relationship status.

To apply online, please click on the appropriate link below. For any enquiries around the role please email us at [email protected] using the subject line: Quality and Data Team Leader enquiry via EthicalJobs, quoting the job title and the region.