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Program / Team Coordinator

Hope Street Youth and Family Services


Hope Street Youth and Family Services Ltd ("Hope Street") has over 40 years of experience delivering specialist services to young people and their families experiencing, or at risk of, homelessness.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.

We are a multidisciplinary team committed to the delivery of responsive and comprehensive services to young people and our communities. Our values are Fairness, Collaboration, Social Justice, Integrity, Diversity, and Hope.


We are seeking a highly-motivated Program Coordinator to join the First Response Youth Service in Melton. The First Response Youth Service in Melton is an exciting and innovative new model which is purpose-designed to respond to youth homelessness via a place-based approach. Reporting to and supported by the Programs Manager, you will:

  • be the go-to person for a high-functioning Mobile Outreach team (4 Case Managers) and the Crisis Accommodation team (6 Residential Youth Support Workers and 2 Case Managers);

  • be responsible for the day-to-day operations of our purpose-built youth service;

  • ensure compliance in all operational areas including service delivery, risk management and quality improvement for clients and staff.

  • build upon a culture of service excellence where optimal outcomes for young people are achieved.

Join a high-performing team achieving quality outcomes in the community and delivering quality youth-focused and client-centred crisis responses.

For more information about the responsibilities of this role, please refer to the Position Description here: (insert link).


  • Full time permanent position - 38 hours per week; SCHADS Level 5

  • New purpose-built youth refuge + Open work environment

  • Purpose-driven NFP organisation + collaborative support team focused on great outcomes for young people

  • 12 days personal leave and an additional 2 days after completing 1 full year of service

  • NFP salary packaging up to $18,450 of your salary tax free

  • Close proximity to public transport or staff/street parking


You will have:

  • A Bachelor's degree qualification in Social Work, Youth Work, Psychology, or other health/welfare related qualification.

  • Strong people management skills and ability to deliver effective client-centred services to young people in crisis within a case management framework and therapeutic approaches within a multi-disciplinary team.

  • Strong relationship-building skills which has seen you motivate a team and young people to achieve quality outcomes.

  • Demonstrated background of trauma-informed frameworks and understanding of young people’s trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.

  • Highly-developed communication skills at all levels specifically in active listening, negotiation, problem solving and report writing.

  • Proficiency in Microsoft Office applications, Case Management software and maintaining client data and reporting systems.

This role is prefect for you if you are a Program or Team Coordinator looking for change, or if you are an experienced Case Manager with sector knowledge looking to progress.


If you have any questions about this role, please contact our People and Culture department careers@hopest.org using the subject line: Program / Team Coordinator enquiry via EthicalJobs.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Please note: evidence of the COVID-19 vaccination is a requirement of employment at Hope Street.

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