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Youth Case Manager - Whittlesea

Hope Street Youth and Family Services
  • Part Time - Maternity contract (15.2 hours a week)

About Us

Hope Street Youth and Family Services is Victoria’s leading youth homelessness service provider. We have a proud history of delivering services to young people who are experiencing or at risk of homelessness for more than 40 years.

We have a vision to live in a society where all young people and young families have a safe place to call home. If you would like to play a part in ending youth homelessness, join our team of passionate people making a difference in the lives of young people and young families.


We are seeking a dedicated and supportive Case Manager with demonstrated experience in helping young people identify their goals and how to transition out of the homelessness service system.

The Hope Street in Whittlesea program is based on the Foyer model of supported transitional housing for young people and young families who are provided with safe, secure and affordable accommodation for 12 months to 2 years.

In this role you will:

  • proactively assist young people to develop their skills and abilities to live interdependently in their local community including enjoying meaningful and sustainable relationships; and
  • provide strength-based case management support to develop interdependent, sustainable life to access and/or maintain employment, education and training opportunities and achieve meaningful citizen participation.

This is an excellent opportunity to support young people and their families to achieve meaningful goals and make a real difference in their lives.

To find out more about the specifics of this role - A position description is attached.


  • A purpose driven client focused organisation and the support of experienced, passionate team members.
  • A hands-on role and the opportunity to work independently in a quiet work environment.
  • Family friendly + Off-Street parking available and transport nearby.
  • Not-For-Profit salary packaging up to $18,450 of your salary tax free available.


You will have:

  • A bachelor degree in Social Work, Youth Work, Social Sciences or relevant Health Sciences degree.
  • 2+ years Demonstrated experience and knowledge to respond to young people with needs in Transitional Housing or other housing/accommodation settings including knowledge of accommodation and housing referral and intake processes.
  • 2+ years Demonstrated Experience in Case Management, Child, Youth and Family Services.
  • 2+ years Experience of current theoretical approaches and frameworks for working with highly vulnerable young people and their families, including strengths-based approaches.
  • Strong ability to engage, motivate and support young people with complex needs within a case management framework and client centred strengths base, trauma informed practice.
  • Great relationship building skills which enables you to motivate young clients to achieve meaningful goals within a case management framework.
  • Friendly and cooperative nature that helps build relationships quickly with key stakeholders in the community.
  • Highly developed communication skills including report writing, listening, negotiation, problem solving, decision making and advocacy.
  • Strong competency using Microsoft and Case management applications.


Hope Street encourages applications from qualified candidates from a diverse range of racial, social, cultural, gender and disability backgrounds that reflect our community.


If you have specific questions about the role please contact Sue Scott, Acting Operations Manager on 0481 967 404 (Monday-Friday 9am-5pm only) for a confidential discussion or email careers@hopest.org using the subject line: Youth Case Manager - Whittlesea enquiry via EthicalJobs.

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

Please let us know if you require workplace modifications so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

How to apply

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