About Us:

An amazing opportunity is available for an Operations expert to join a team of passionate professionals who work at the Housing Hub. The Housing Hub team is dedicated to creating positive social change by helping people. As Australia’s leading accessible housing organisation, we specialise in helping people with disability find suitable housing and access a variety of support options.

Why Join Our Team:

As a member of the Housing Hub, you'll be surrounded by like-minded, creative and connected professionals who are experts in NDIS Housing Options. We offer a flexible work environment, professional development and a hybrid work environment. You'll have the opportunity to work autonomously and within a team to contribute to meaningful outcomes for individuals with disabilities

People with lived experience of disability are central to what we do, and we encourage and welcome you to apply.

About the Role:

The Operations Support Officer role is a new one and will be a key member of the Business Operations Team, servicing our whole business. The ideal person will be a generalist, having had experience across multiple sectors in various roles. One day you could be a key member of a project, next you could be helping coordinate large functions - another day you could be identifying business inefficiencies and creating solutions to streamline processes . This role requires someone who has the ability to multitask. It reports directly to the Business Operations Manager and will contribute to not only the Sustainability team but all other teams in the business.

Key responsibilities

Operational support:

• Ensure that dashboards and reporting are aligned to the organisation’s strategic goals and action plans, and present essential information to enable improved decision-making.
• Identify inefficiencies in current processes and develop streamlined processes and procedures to improve operational efficiency and effectiveness.
• Manage and optimise the use of organisational resources, including SAAS and equipment, to maximise productivity and cost-effectiveness.
• Maintain and update internal systems (including employee intranet), databases, and software applications used for operational purposes.
• Support activities associated with compliance with regulatory requirements and internal policies
• Assist in planning and coordinating internal and external meetings and events, including Housing Hub’s annual employee offsite.

Project support:

• Support project teams with project planning and implementation by coordinating tasks, tracking progress, and ensuring deadlines are met.
• Assist in preparing project reports and presentations.

What experience and skills are we keen for you to have?

We are looking only for the best and this person will need to:

• Be experienced in the full Google Suite
• Have 3 years in operations or project support roles
• Be able to demonstrate the ability to multitask, make decisions and follow up
• Be a great communicator both oral and written
• Have experience providing executive level support

Sector experience is not essential, however experience in working at a NFP or Disability Organisation would be well regarded.

Benefits of Working With Us:

• Not-for-profit PBI salary packaging, including meals and entertainment card
• Above-award salaries
• Flexible work arrangements
• 17.5% leave loading
• Employee assistance program
• Purchased leave available
• A friendly and passionate team dedicated to making a difference

How to Apply:

​​​​​​​Employment is subject to National Police Check or NDIS Workers Screening Check

If you're ready to join our team and make a positive impact, click the Apply button below. Submit your resume and a cover letter explaining why you're the perfect candidate for the role, addressing the requirements outlined in the position description.

If you require any adjustments to the recruitment process, please reach out to [email protected] using the subject line: Operations Support Officer enquiry via EthicalJobs, or call 1300 679 384.

We’re committed to growing and empowering a more inclusive community within the Housing Hub. That’s why we hire diverse teams of people from all backgrounds, experiences, and perspectives.

A position description is attached.