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Consumer Advisor (Voluntary)

Hello Sunday Morning

Hello Sunday Morning’s mission is to change the world’s relationship with alcohol. One Sunday at a time.

It began in 2009 when Founder, Chris Raine, documented his year long experiment to take a break from drinking in a blog. The organisation has since grown into Australia’s largest alcohol-focused digital health service.

Its flagship technology platform, the Daybreak app, provides free anonymous 24/7 peer support for people to change their relationship with alcohol, whether that is taking a break, cutting back or quitting. Daybreak has had close to 140,000 registrations and is supplemented by a range of other services and tools to support self-directed change.

ABOUT THE ROLE

Hello Sunday Morning’s Consumer Advisors are an important part of our governance framework and service delivery. They provide input through participation in regular Consumer Advisory Group meetings and may be called upon to provide advice and input on an ad hoc basis through other mechanisms.

This is a leadership role in the Hello Sunday Morning community and the ideal candidate would provide a two year commitment to the role.

The role is voluntary with honorary rewards provided for meetings attended and potential involvement in projects with the Hello Sunday Morning team.

Responsibilities

Mandatory

  • Actively participate in four virtual meetings a year
  • Raise issues and ideas that are within Hello Sunday Morning’s remit to address
  • Provide feedback and advice on existing and new programs, services and policies
  • Partner with staff on the development of projects and research, including pilot testing new programs
  • Work in line with Hello Sunday Morning’s quality management standards and values
  • Provide leadership within the Hello Sunday Morning lived and living experience community

Optional Opportunities

  • Sharing stories publicly about your experiences with Hello Sunday Morning’s programs
  • Speaking to external stakeholders, such as media and government, about your experiences with alcohol and with Hello Sunday Morning’s programs

Qualifications and experience

  • Lived or living experience of alcohol change and/or problems including carers
  • Demonstrated knowledge of Hello Sunday Morning’s products and services
  • Excellent communication and interpersonal skills
  • Ability to work in a diverse team with other consumer advisors and Hello Sunday Morning staff and stakeholders
  • A positive attitude

How we support you

We are committed to supporting you as a valued member of the Hello Sunday Morning team. Our comprehensive onboarding program will introduce you to our history, systems, policies, procedures, team members, and code of conduct. Additionally, we offer ongoing support and training as needed to ensure your continued growth and success with us.

Hello Sunday Morning's values

  • Innovation - We innovate for impact 
  • Excellence - We always bring our best 
  • Curiosity - We are curious to learn and evolve 
  • Caring - We foster connection and understanding through caring 
  • Evidence Based - We prioritise informed decision making

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