About us:

Are you passionate about improving the lives of healthcare and aged care workers in Australia? If so, we have an exciting opportunity for you at the Health Services Union NSW/ACT/QLD (HSU).

The HSU is one of the fastest growing unions in Australia, with 50,000 plus members in Health, Aged Care, Disabilities, Paramedics, and Ambulance services. We use our collective power to build a fair and just society through improving pay, job security and conditions for our members.

With a dynamic and passionate team of approximately 120 employees, HSU staff across the organisation work tirelessly to support and assist each other in our mission to grow and develop the industrial, social, and political interests of our members and their communities.

If you're ready to join a team of dedicated professionals who are committed to creating a fairer and more just society, we encourage you to apply for this exciting opportunity at the HSU today.

About the role:

The HSU is excited to add an enthusiastic Member Services Intake Officer to our growing Industrial team. This position is full-time permanent based in our Sydney CBD Head Office.

This is an entry level position within the Member Services Division of the HSU. It is an exciting opportunity for you to gain experience and insight into industrial relations and the Union movement. The primary function of this role is to triage members calls to the HSU to determine the urgency of the issue and to refer the inquiry to the appropriate HSU Officer.

Responsibilities:

• Take calls or emails from members to respond to their needs and concerns. Listen to members’ requests and transfer member’s enquiry to the appropriate officer
• Advises members regarding the Union’s benefits, policies, and procedures. Must be aware of all of the organisation’s services and processes to provide accurate information
• Refers non-industrial legal matters and workers compensation disputed claims to Lawyers
• Collects and maintains data relating to the operations of the division as required

Essential Skills and Experience:

• Excellent verbal and written communication skills
• Demonstrated ability to respond to requests and inquiries
• Strong interpersonal skills for both internal and external communications and relationships
• Ability to organise, prioritise and perform multiple tasks concurrently
• Demonstrated ability to use a PC and related commercial software packages
• Conflict and problem-solving skills

Location:

• Sydney CBD Head Office

Remuneration:

• $70,941 + 11.5% (12% for females) Employee Superannuation Contributions

Our Benefits:

• Attractive employment conditions, including access to an RDO system, Religious Leave, Study Leave, Reproductive Health and Wellbeing Leave and Travel to Work Payments
• A supportive Health and Wellbeing program
• Access to Staff Training and Development funding
• Generous Salary Packaging arrangements

To submit your application please click 'Apply Now' by the closing date.