Want to work with an organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people? Well, we've got just the job for you...

Indigenous Business Australia partners and invests with Aboriginal and Torres Strait Islander people who want to own their future. We go further than provide money; we invest in people, places and ideas that are ready. We help make them real. We’re deeply invested in the financial success and economic independence of Indigenous Australians. It’s why we exist.

We provide a range of services for Indigenous Australians to create wealth and accumulate assets, take up investment opportunities, create business enterprises that provide additional employment opportunities, and to purchase homes. We achieve these outcomes by applying a commercial focus, and by building mutually respectful and productive partnerships with Indigenous Australians, government, non-government and private sector organisations.

Our staff are invested, informed, responsive, respectful and connected.

About the Role

The Associate Director, Business Lending is responsible for the delivery of all business lending activity with a focus on customer service excellence, staff performance and accountability as well as program reporting quality and lending policy practices. Along with the Senior Leadership Team, the Associate Director will lead the Program’s customer service practices and staff to ensure the highest level of service is provided to all customers while ensuring staff performance is optimised. The position will efficiently manage program risks and compliance with a strong focus on quality internal service delivery.

The Associate Director will work closely with the broader program leadership team including those responsible for business support services.

Duties included but not limited to:

Success in the role will be achieved through best practice service delivery and operational excellence and specific responsibilities will include:

• Oversee the technical proficiency, staff accountability, performance and lending KPIs
• Review and inform significant customer service activities and practices
• Ensure timely and effective delivery of all lending and associated business support services
• Oversee the quality, relevance, and effective implementation and use of program policies, procedures and handbooks
• Implementation and monitoring of a strong system of internal controls, using best practice compliance
• Leading a culture of exemplary customer service as demonstrated through accountability and timeliness of service delivery
• A strong and proactive approach to continuous improvement and complaint management
• Other duties as required

Reporting to the Director Business Solutions, the role would be suited to a banking and finance professional with a strong track record of quality customer service and people management. A current understanding of community and commercial lending best practice is preferred.

What you’ll bring to the team

• Extensive experience in leadership and motivating
• Extensive experience in a commercial lending environment with a particular focus on Relationship Management and/or Business Development and/or Credit Risk Management
• Strong coaching and development skills along with goal setting and performance management
• Strong understanding of the National Consumer Credit Protection Act and the National Consumer Credit Code
• Experience in computer-based applications
• Commitment to high quality customer service
• Strong stakeholder engagement and management experience is essential
• Broad understanding and experience in project management is preferred

Cultural Capability

• Awareness and understanding of Aboriginal and/or Torres Strait Islander societies and culture 
• Ability to liaise and communicate sensitively and effectively with Aboriginal and Torres Strait Islander staff

What you'll get in return

• A values-based organisation that drives financial inclusion and economic empowerment with Aboriginal and Torres Strait Islander people
• 15.4% employer contribution to superannuation
• Not-for-profit status, with access to Salary Packaging
• 4 weeks annual leave, with half pay annual leave and purchased leave available
• Christmas close down without leave deduction
• Flexible working hours
• 18 days personal/carers leave
• Paid volunteer leave

Want to know more about IBA?

Visit www.iba.gov.au

IBA location considered: Adelaide, Alice Springs, Brisbane, Broome, Canberra, Darwin, Melbourne, Perth, Sydney, Tamworth, Townsville or Wagga Wagga.