About Injury Matters

Injury Matters is a unique not for profit organisation that works to ensure safer people and places within Western Australia. Injury Matters provides programs and services that enable Western Australians to live long and healthy lives. We are committed to making a difference, being supportive of our team, and pragmatic in our approach to safety. Our purpose is to prevent and reduce the impact of injury and support those affected. Injury Matters is an inclusive organisation and recognises the life experience brought by our dynamic, talented team is the key to how we can truly have a positive impact on the community we work alongside.

About the Opportunity

The Recovery Support Officer- Client Support is a member of the Recovery Support business unit and responsible for providing client support to enquires relating to Road Trauma Support WA and project support for all recovery support activities. This role is an administration and phone-based role, which delivers support and information to anyone impacted by Road Trauma in Western Australia. The Recovery Support Officer- Client Support will ensure all enquires responded to via phone or email are in a confidential, empathetic and professional way.

The Recovery Support Officer- Client Support is responsible for the following:

1. Provide professional direct support and information to clients impacted by road trauma
2. Contribute to and support the promotion of recovery support services
3. Work with clients to understand, assess and provide information depending on their needs
4. Provide project and administration support for all recovery support activities
5. Provide recovery support interventions for Injury Matters in accordance with professional, legal and contractual obligations

About You

You will have excellent communication and client service skills with the ability to develop strong relationships. You will have experience in a similar role where you have had to deal with confidential information and offer empathetic support to emotional or distressed clients. Ideally, you will have experience working in mental health and well being, injury prevention, social work, disability, road safety or not-for-profit. You will be committed and passionate about supporting people in recovery.

Working at Injury Matters

This position is a full-time, max-term position to July 2021 with a possibility of extension, based in our Leederville office. Some intra and interstate travel may be required. At times you may be required to work outside of regular business hours. Injury Matters is a family-friendly, flexible workplace. We value our staff and are committed to providing an enjoyable work environment and a great place to work! Injury Matters has recently undergone a significant transformation, and we are looking to continue our growth. We need great people to join us, and we empower our staff to help shape our future and take us to the next level.

What Injury Matters can offer you?

• Work-life harmony
• Be involved in work that has a positive impact on lives
• Regular feedback and personal development plans including access to supported external education
• Volunteering Opportunities
• Annual Leave loading
• Cultural and Sorry Business Leave

Injury Matters seeks to welcome and value the unique contributions of all people. Injury Matters is committed to achieving a diverse workforce and strongly encourages applications from people with disability, culturally diverse backgrounds and Aboriginal and Torres Strait Islander people.