• Permanent Part time 0.6 - 0.8EFT role based in Hawthorn
• Not for Profit with salary packaging benefits & work life balance
• Collaborative and highly skilled supported team environment

About Access Health and Community

With a 150-year history and caring at our centre, our vision at Access Health and Community (AccessHC) is to build healthier lives together. We have a dedicated and experienced team of over 400 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do and contribute to improving the wellbeing of the community every day.

About the role

We are seeking a dedicated Complex Care Coordinator to join our team within the Complex Needs Program within the Department of Families, Fairness & Housing. The successful candidate will play a pivotal role in coordinating care for clients presenting with multiple and complex needs, particularly those accessing the Pre-MACNI and MACNI teams.

Reporting to the AOD Manager, The Complex Care Coordinator position will work with Care Teams for individuals who would benefit from receiving a coordinated response: for example, there is organisational stress, there is a period of transition such as moving to adult services or changing regions, and multiple organisations or statutory authorities are involved.

The Complex Care Coordinator will have extensive knowledge of mental health, AOD and related services and be skilled in working collaboratively with external service providers across the health and community services sector. The key aspects of the role include developing, implementing and reviewing collaborative care plans with the care team, maintaining regular contact with the care team, facilitating well-structured care team meetings, providing support and guidance at critical points and monitoring to ensure tasks are completed within agreed timelines. The Complex Care Coordinator works to assess and document the effectiveness of the agreed service responses.

This permanent part time role with the flexibility to work part time hours of either 0.6 or 0.8 EFT.

What you will be doing

• Develop, implement, and review collaborative care plans in conjunction with the care team and DFFH Complex Care Teams
• Maintain regular contact with the care team to ensure seamless coordination of services
• Facilitate well-structured care team meetings to discuss client progress and adjust care plans as necessary
• Provide support and guidance to clients and the care team during critical points in their care journey
• Review resources in existing care teams and explore opportunities for further support to improve outcomes
• Monitor and evaluate the effectiveness of agreed service responses, making adjustments as needed to ensure optimal outcomes
• Collaborate with external service providers across the health and community services sector to ensure comprehensive care for clients
• Assess and document the effectiveness of service responses, maintaining detailed records for reporting purposes

What you will bring

Key Selection Criteria

• Relevant tertiary qualifications in a mental health or alcohol and other drug field (such as social work, occupational therapy, psychology, nursing or similar discipline)
• Relevant work experience with a minimum of 3 years’ experience working with clients with multiple and complex needs (including severe mental health, AOD, PreMACNI and MACNI and other co-occurring conditions)
• Demonstrated experience in care coordination roles and/or working with complex care teams within a goal-directed, recovery-oriented approach and the ability to coordinate and direct care plans for clients presenting with a broad range of complex psychosocial needs
• Demonstrated skill and experience in clinical risk assessment and management and record keeping
• Excellent understanding of mental health and alcohol and other drug (AOD) treatment services and referral pathways
• Understanding of harm minimisation and reduction principles and commitment to work with a recovery-oriented model

Attributes

• The ability to maintain high level assessment documents, client records, reports and case notes
• Well-developed interpersonal and communication skills and the ability to work as part of a team
• The ability to work respectfully and creatively with diverse populations including culturally and linguistically diverse communities, First Nations Australians and the LGBTIQA+ community
• The ability to take initiative in the workplace, be flexible in your approach and be a self-directed learner
• Effective time management and prioritisation skills
• High level of accuracy and attention to detail
• Strong analytical and problem solving skills
• Demonstrated behaviours consistent with AccessHC values
• Experience using electronic health records and reporting software, including TrakCare (desirable)

Access Health and Community Culture and Benefits

At AccessHC, we offer more than just a fulfilling career; we invest in our people and provide an environment where you can thrive in a culture of collaboration and support. Our team members share commitment and passion to make a positive impact and this ethos creates a range of benefits for our people from opportunities for personal and professional growth to a sense of purpose and belonging.

Our culture promotes an environment of success and fulfilment. Join us and experience a career where you truly make a difference.

The position encompasses an extensive range of benefits:

• Supportive and values based culture and engaged workforce
• Culture of trust and empowerment for people to grow and thrive
• Commitment to a work-life balance with flexible working conditions
• Focus on staff wellbeing and health - Employee Assistance Program (EAP)
• Commitment to ongoing professional development and career growth
• Paid parental leave and opportunity to purchase additional leave
• Annual leave loading
• Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/

Entertainment expenses)

Read more about our culture and benefits: https://accesshc.org.au/culture-and-benefits.

Apply Now

To submit your application please click 'Apply Now' by the closing date.

If you are passionate about making a positive impact and have the skills and experience necessary to excel in this role, we encourage you to apply. Join us in our mission to provide comprehensive care and support to individuals and families in need.

Submit your application including your resume and cover letter addressing the selection criteria.

Please reach out to for further information and/or the opportunity to discuss this role. Please contact AOD Manager, Rachel Shankland: [email protected] using the subject line: Complex Care Coordinator enquiry via EthicalJobs.

We will be reviewing applications as they are submitted and may appoint the role before the end of date of the advertisement.

Access Health and Community (AccessHC) is a Child Safe Organisation that values inclusivity and diversity. We encourage applications from people with disabilities, those with lived experience of mental health and/or alcohol and other drugs (AOD) challenges, and those with diverse genders and sexualities.

At AccessHC, our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples experience equitable health and social outcomes. Our Reflect Reconciliation Action Plan (RAP) will contribute to achieving reconciliation. We will seek an understanding of and acknowledging histories and injustices, support the active expression of culture, build strong, trusting relationships, and apply culturally appropriate practices within our work.

We will work in partnership with Aboriginal and Torres Strait Islander peoples to create a welcoming and safe place for everyone at our services. AccessHC acknowledges the Wurundjeri Woi-wurrung people, who are the Traditional Owners of the land on which we work. We pay our respects to Wurundjeri Elders past, present, and future, and extend that respect to other Aboriginal and Torres Strait Islander people and we acknowledge that sovereignty was never ceded.

As a vaccine positive organisation, we encourage COVID-19 vaccinations and require successful applicants to undergo a NDIS Check, Working With Children Check, Police Check and potentially an International Check.

Position Desciption